Job Description

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Non Equity Partner, Banking & Payments Transformation
London, UK
Our Banking and Payments clients are facing unprecedented levels of change, driven by global geopolitics, the macro economy, threat of new entrants and emerging technology.
We are looking for an exceptional non-equity Partner to join our Banking & Payments Transformation team to help shape and drive strategic transformation initiatives within the sector, focusing on enhancing operational efficiency, customer experience, growth and digital innovation.
The opportunity
Our Transformation team works collaboratively with a wide range of multi-disciplinary teams from across our global firm. We assemble engagement teams from clients based on their specific needs; this means you will work extensively with colleagues from other Consulting teams such as Technology Consulting, Risk Consulting, People Consulting, as well as our other service lines (Strategy & Transactions, Assurance and Tax).
The types of engagement are hugely varied. While not an exhaustive list, you can expect to help shape and deliver:

• Post AI business model redesign
• Target Operating Model design and execution
• Process re-engineering
• Cost reduction
• Modernisation
• Post integration implementation
• Regulatory transformation
• Controls transformation

Clients expect the very latest ways of working, delivery methods and appropriate automation and AI-enablement to be infused into everything that we do, in order to deliver the best possible client outcomes at the right price point.
We execute transformation at enterprise level, as well as in the lines of business and functions, including:

• Lending
• Home buying
• Saving and investing
• Contact Centre and channels
• Client onboarding
• Complaints handling
• Operations
• Risk Management
• Legal and Compliance (including financial crime)
• Technology
• Finance
• HR

Our delivery model is extremely flexible, and it is not uncommon for our teams to include a wide range of onshore skills, as well as drawing upon the scale offered by our offshore teams and our alliance partners (for example, Microsoft, ServiceNow or Snowflake).
This is an opportunity to play a senior leadership role in the next phase of our growth. You will be highly visible to our most senior clients and have a prominent role internally as we continue to grow this part of our business.
Your key responsibilities

• Relationship development; including the development of long-term trusted advisor relationships with our clients across the C-suite (in particular CEO, COO, Heads of lines of business, Heads of transformation, Heads of function (e.g. Operations). Our clients are typically:

• UK and Ireland headquartered universal banks
• Neo / challenger banks
• Building societies
• Finance divisions of large corporates
• Cards and payments firms
• Fintechs
• Regulators and industry bodies
• Financial market infrastructure

• Pursuit and proposal leadership - from originating opportunities, shaping the response, defining win themes, to defining the delivery model and approach, deal pricing and commercial negotiation.

• Delivery, as Engagement Partner, of complex transformation programmes, ensuring that the work is delivered to cost, on time and within the risk parameters of EY and our clients.

• Acceleration and development of our propositions, offerings and solutions - especially digital transformation where we see significant transformation in the next 2-3 years.

• Stewardship (in conjunction with other Partners) of the Banking & Payments transformation team, playing a significant role in the development of our talent

• Elevation of the EY brand by being highly visible in the market; typically this will include speaking at conferences, hosting industry-wide events, attending conferences, and publishing authentic thought leadership

Skills and attributes for success
We see the following skills and attributes as critical for the successful candidate:
Domain skills

• You will have deep knowledge of the functions and lines of business within large banking and payments organisations. Even more importantly, you will be an expert and engaging story teller, that can help senior client executives buy in to transformation, and to leave conversations with the confidence that collectively we can shape and execute ground breaking, AI-enabled transformation.

• You will likely have an appreciation of the regulatory challenges facing our clients (examples of which might include Consumer Duty, payments regulation, anti money laundering regulation and emerging regulation with respect to AI). The candidate does not need to be a deep regulatory expert, but a strong grasp of the key issues is required.

• You will be adept in the "classic" consulting domains such as target operating model design, business case development, process engineering, cost reduction, automation, data and end to end SDLC

• You will be well versed in modern ways of working, and literate in Agile, Cloud, DevOps, and Product Management

• You will have a strong grasp of the different available transformation levers for all components of an operating model, and a deeply proven ability to apply systems-based thinking to the design and execution of transformation

• You will be comfortable with and curious about emerging technology concepts such as Agentic AI, Generative AI, and digital assets; critically you will need to team with our technology consulting domain experts as part of pursuits and delivery.

Relationship skills

• You will be able to draw upon a strong network of senior influencers across the UK & Ireland banking and payments market.

• You will be comfortable rapidly building new relationships from scratch, or developing existing relationships that are shared with other colleagues

• Previous account leadership roles in premium professional services firms would be of significant interest

Interpersonal skills

• A collegiate and collaborative working style is non-negotiable. You will be working with and alongside fellow Partners across different service lines and in different geographies

• An exceptional communicator - both verbal and written. You will be a natural storyteller, and able to influence and inspire our clients, particularly when it comes to the art of the possible

• A producer-leader; all of our Partners are expected to lead delivery, create content and lead by example. "Hands off" will not work here, nor will an expectation to be "presiding over" matters.

• Highly responsive and operate at a fast pace; much of our work is "intra-day" with synchronous connectivity between teams.

• Exceptional people skills with a knack of driving high performing teams through a "high challenge, high support" approach.

Previous experience

• You will have demonstrable sales and delivery experience from a premium professional services organisation. Many of our most successful Partners have also spent part of their career in the industry. We expect to be able to take up client references as part of the selection process.

• You will be a critical thinker and able to go "toe to toe" with senior clients. You will most likely have an exceptional academic background, however increasingly we recognise that our top talent has not always followed a classic, linear career path.

• The role is focussed on clients in the UK and Ireland, however many of our clients are global in nature; experience of working with other markets, and with offshore delivery centres will be highly beneficial.

What we offer
We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
Apply now.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
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