Job Description

About us

Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.


Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.


Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.

About the Service -Treatment & Recovery Services

Our dedicated treatment and recovery services offer tailored support to help people challenge dependency. We understand that recovery from dependency is a personal process, and we know that it is possible with the support.


At Changing Lives, we recognise that substance dependency is often something that emerges linked to life experiences and we are here to help people explore, make meaning and decide what changes they would like to make moving forward.


We work with people at every stage of their recovery journey. We offer an effective therapeutic support for people, and on-going support as life progresses. We also support people to connect within their communities and to other services that can help with other issues arising, including employment, housing, family relationships, mental health and more.

About the Job

To be part of a service offering practical and emotional support to people who are accessing mental health provisions within the community. You will undertake one-to-one and joint support appointments, this will also be working within a team approach.


To be part of a confident and competent workforce. To promote positive mental wellbeing and reduce the stigma of mental health. Actively engaging and communicating with other practitioners within Changing Lives and external partnerships and/or stakeholders. Building effective growth and fostering relationships with those that use the service.


The role entails working across the North Tyneside area, offering emotional and practical support, to help people engage within community. Furthermore you will be offering advise of peoples options so that they are able to stabilise their situation, this may involve accessing other appropriate services and support and using psychosocial interventions. You will provide flexible and assertive engagement to people who are involved with the Community Treatment Teams (CTT) in North Tyneside. Engaging individuals who are eligible, and where appropriate to engage into community assets, structured interventions, mutual aid, etc. this may also involve offering other support around ensuring they have access to housing and benefit support. You will help improve wellbeing and resilience by assisting people to identify their own recovery capital, supporting to build confidence using a strength-based approach to help with engagement and sustainability. The role will include being outdoors in potentially adverse weather conditions, undertaking walking and other physical activities along with the person. you will support with accessing activities relating to their recovery and community assets, including peer support services. Review and monitor people's progress against agreed recovery plans.


You will help to determine the nature and extent of support that is appropriate to develop recovery capital for people accessing the service. Establish community focus and development approaches to ensure that all individuals accessing the service have effective sustainable support networks in place. Support the building and development of people's personal strengths, social networks and recovery, helping individuals access community assets that will reduce isolation and support recovery within their community. Ensure that required information is documented and record keeping is UpToDate and within line of the trusts expected standards. Have a good understanding of case management. Have a good understanding of Safeguarding. Work to the performance standards provided and requested by Changing Lives, comply with all of Changing Lives Policies and Procedures. Support systems and structures that are responsive to the needs of individuals with different levels of risk, complexity, severity, and strengths. Provide a range of flexible and effective psychosocial interventions.