Nucare Customer Service Advisor
Shropshire, United Kingdom
Job Description
Customer Service Advisor
Telford, TF1 7ES
37.5 hours, working Monday to Friday 9:30am - 6pm
24024.00 per annum
We're looking for an experienced Customer Service Advisor to come join us, based at Telford based depot, Nucare. In this role you will be responsible for delivering the best possible customer experience, offering a professional and dynamic approach to customer service.
Job Responsibilities
- Managing incoming case queries via a shared inbox and phone line
- Customer liaison, raising, investigating and resolving queries
- Providing advice and information regarding our service or product range
- General administration
- Strong communication skills
- Detail oriented
- Prior complaint handling experience
- 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
- Medicash- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
- iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances
- Access to High Street discounts
- Employee Assistance Programme
- Contributory Pension Scheme
- Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)
INDPHD
Skills Required
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Job Detail
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Job IdJD4172205
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£24,024 per year
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Employment StatusFull Time
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Job LocationShropshire, United Kingdom
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EducationNot mentioned