Job Description

An exciting opportunity has arisen for a highly-motivated individual for the post of DXA Health Care Support Worker, part of the Nuclear Medicine Department within Swansea Bay University Health Board.The post holder will be a core team member of the Nuclear Medicine, providing technical and administrative support to the DXA and Imaging sections of Nuclear Medicine in Singleton Hospital, including providing information to patients ahead of their complex appointments and ensuring adherence to preparation for examinations.We are looking for an individual who has excellent communication skills, is able to work effectively within a team and be efficient and organised with their own workload. This post is suitable for applicants with good attention to detail, strong administrative skills, good keyboard skills, and are familiar with Microsoft office programmes.This post will be based both at Singleton Hospital and on our DXA mobile unit in Hywel Dda.Main duties of the jobNuclear Medicine at Singleton Hospital is a highly specialised department providing radiopharmaceuticals, diagnostic imaging, radionuclide therapy, PET-CT, and DXA scanning to patients across South West Wales. Within this multi-disciplinary service, the post-holder will work as part of a skilled and experienced team, supporting Healthcare Scientists in the delivery of DXA services.The post-holder will play an integral role in the imaging pathway for DXA patients, supporting the delivery of a high-quality, patient-centred service. They will ensure patients are appropriately prepared for their scans, verify the accuracy and completeness of pre-scan questionnaires, and assist the wider DXA team in maintaining the smooth, efficient, and safe operation of the service.As a key point of patient contact, the post-holder will be expected to liaise effectively with patients, technical staff, and nursing colleagues to contribute to a responsive and efficient service.Key responsibilities include:Supporting patient care and experience throughout their DXA appointment.Managing patient data entry on department-specific databases, ensuring accuracy and confidentiality in line with data protection and governance standards.Responding flexibly to changing priorities and service demands, including urgent and complex patient needs.Communicating with sensitivity and professionalism, especially when dealing with patients who may be anxious, in pain, or distressed.About usWe believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.There are also apprenticeships, work placementsand volunteering roles available.We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.Date posted24 April 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,433 to xc2xa326,060 a year per annum pro rataContractPermanentWorking patternFull-timeReference number130-ACS051-0425Job locationsSingleton HospitalSketty LaneSwanseaSA2 8QAJob descriptionJob responsibilitiesTo deal politely and effectively with patient enquiries, on all aspects of the Nuclear Medicine service (including DXA and PET/CT), either by telephone or in person, ensuring confidentiality is maintained at all times;To carry out an initial patient assessment in the form of a patient questionnaire ensuring the data collected is accurate, and provides accurate patient measurements for the scanning technologist. This may include obtaining data from hard of hearing patients;To lead in the scheduling of DXA patient appointments and to take part in the scheduling of other imaging modalities in the department in accordance with guidelines and with regard to current waiting lists;To lead on management of the receipt, logging and routing of referrals, then filing in the appropriate files in line with current practice;You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Job descriptionJob responsibilitiesTo deal politely and effectively with patient enquiries, on all aspects of the Nuclear Medicine service (including DXA and PET/CT), either by telephone or in person, ensuring confidentiality is maintained at all times;To carry out an initial patient assessment in the form of a patient questionnaire ensuring the data collected is accurate, and provides accurate patient measurements for the scanning technologist. This may include obtaining data from hard of hearing patients;To lead in the scheduling of DXA patient appointments and to take part in the scheduling of other imaging modalities in the department in accordance with guidelines and with regard to current waiting lists;To lead on management of the receipt, logging and routing of referrals, then filing in the appropriate files in line with current practice;You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.Person SpecificationSkillsEssential

• Adhere to and can demonstrate SBU Values & Behaviours
• Ability to communicate information to colleagues and manufacturers/suppliers
• Competent in the use of databases, spreadsheets and word processing
• Working Knowledge of Anatomy and Physiology Manual Handling Skills/Healthcare computer systems/Health and Safety at Work
• Self-Motivated and enthusiastic. Ability to get on with colleagues and other professional staff
• Good general communication skills. Ability to work alone or as part of a team
• Ability to deal sympathetically with patients and their relatives

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

• Dealing effectively with members of the public

• NHS working experience
• Medical terminology

• NVQ Level 3 or equivalent
• Qualification in a science orientated subject at A2 or equivalent level

• Ability to travel within geographical area
• Able to work hours flexibly to meet needs of the service
• Satisfactory Standard/Enhanced DBS clearance including an Adults and Childrens Barred List check
• Desire to develop knowledge through CPD

• Adhere to and can demonstrate SBU Values & Behaviours
• Ability to communicate information to colleagues and manufacturers/suppliers
• Competent in the use of databases, spreadsheets and word processing
• Working Knowledge of Anatomy and Physiology Manual Handling Skills/Healthcare computer systems/Health and Safety at Work
• Self-Motivated and enthusiastic. Ability to get on with colleagues and other professional staff
• Good general communication skills. Ability to work alone or as part of a team
• Ability to deal sympathetically with patients and their relatives

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

• Dealing effectively with members of the public

• NHS working experience
• Medical terminology

• NVQ Level 3 or equivalent
• Qualification in a science orientated subject at A2 or equivalent level

• Ability to travel within geographical area
• Able to work hours flexibly to meet needs of the service
• Satisfactory Standard/Enhanced DBS clearance including an Adults and Childrens Barred List check
• Desire to develop knowledge through CPD

NHS