Job Description

Support the administration of the pathways for patients diagnosed with cardiac conditions such as heart failure, Aortopathy and inherited cardiac conditions.



Triaging patient emails and phone calls and dealing with administration enquiries.



Ensuring all patient and clinical information is available to make informed treatment decisions.



Collation of test results for MDT discussions, and for clinic appointments.



Co-ordinating and booking nurse clinic appointments and telemedicine appointments.



Recording outcomes to reflect activity accurately.



Support the processes required for effective MDT meetings including record keeping and onward referral.



Support general administrative duties for the nurse specialist teams.



Day



Responsibility*



Location (Ward / Site)



Monday



Am



ICC MDT (local)



Admin to heart failure team



RSCH



Pm



Heart failure MDT



Admin to heart failure team



RSCH



Tuesday



Am



Admin to ICC team



RSCH



Pm



Admin to ICC team



RSCH



Wednesday



Am



Admin to heart failure team



RSCH



Pm



Admin to ICC team



RSCH



Thursday



Am



Admin to ICC team



RSCH



Pm



Admin to Aortopathy team



RSCH



Friday



Am



Admin to heart failure team



RSCH



Pm



Admin to heart failure team



RSCH



Working for our organisation



At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.



Candidate Pack

Please note:

This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.



Main Duties and Responsibilities



Communication



To monitor the specialist nurse shared email inboxes, dealing with administrative queries and highlighting anything urgent. Liaise with the waiting list co-ordinator for enquiries regarding wait times or changes to status on the waiting list (i.e. cancellations, postponing cases, upgrading cases to urgent) and keeping the nurse specialists updated. To communicate daily with a wide range of staff within the NHS and private health care organisations. The post holder must be able to communicate with the cardiac bookings team, General Managers, Clinical Directors, Consultants, Service Managers, Ward Clerks, community teams. To ensure the clinical team are advised of any patient who requires clinical support. To ensure all information and contact with patients is recorded accurately and disseminated to the appropriate team member.

Service Delivery and Improvement



To work with the specialist nurses to improve data quality. To work with the specialist nurses to produce audits associated with the working of the MDT. To work with the specialist nurses to roll out patient surveys and to record and collate the information. To support clinical audit by providing data entry onto clinical systems. To work with the specialist nurses to improve the service and to ensure that all services are monitored. To process map problem areas with the aim to reduce waiting times, organising meetings to discuss as required. To ensure operational meetings are supported from an administrative perspective.

People Management and Development



To assist in the process of induction and training for new clerical staff.

Patient Care Delivery



To answer calls to the specialist nursing teams, triaging and taking all relevant information so that it can be dealt with effectively. Deal with administrative enquiries independently. To contact patients, where appropriate, to explain the process for individual treatment pathways. Ensure all patient and clinical information is available to make informed treatment decisions Collation of test results for MDT discussions, and for clinic appointments Book nurse clinic appointments and telemedicine appointments Record outcomes to reflect activity accurately Support the processes required for effective MDT meetings including record keeping and onward referral Responsible for missing outcomes on Careflow for specified clinics Support general administrative duties for the speecialist nursing teams * To support onward referrals.