Job Description

#BeKnown By us. By our patients. By our community.



Do you want to make a difference on people's lives?



We are looking for individuals with or without healthcare experience to join our diverse and friendly organisation.



No Experience? No problem, you don't need any previous experience to work as a Nursing Assistant! We will provide all the training you need and equip you with the skills required to start your career in healthcare.



Experienced in healthcare? We have opportunities to work in varied roles across the organisation enabling you to build on your career and meet your professional goals. This is a great opportunity to develop your Nursing Assistant career and make a real difference to the lives of those who use our services.



We encourage applications from all backgrounds. We have permanent, full and part-time roles available, across a variety of medical and surgical wards.



The closing date for this vacancy may change if we receive a strong response.



Certificate of sponsorship



Please note that Certificate of Sponsorship is not available for this role as it does not meet the criteria for sponsorship, please visit Skilled Worker visa: Overview - GOV.UK for more information on eligible roles.



Working under the direction of the registered health care professional, as a member of the multi-disciplinary team

planning and organising own workload in conjunction with other staff members. Support service development to meet

the evolving needs of the NHS ensuring efficient and effective use of all resources. Provide effective high-quality

patient/customer care. Monitor and maintain Trust Quality standards.



#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community



We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.



The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.



Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.



We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.



With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.



We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.



Join us. What will you #BeKnown for?

Clinical Practice:

Working under the direction of a registered healthcare professional, participate in the personal care of

patients and prioritising workload appropriately and developing competencies that safeguard practice and

effectiveness in role.

The Healthcare Support Worker -Care Maker will undertake high quality, caring and compassionate personal

care and associated duties under the direction and supervision of the registered professional and working

as part of the multi-disciplinary team.

Undertake operational duties which include:

o Transporting specimens

o Collecting drugs/instruments/ case notes/instruments

o Escort duties

o Document information relating to personal care, onto HIS under the direction of a registered Nurse

o Maintain and monitor stock levels on the ward/department.

o Participate in meetings and handover to discuss patients progress and care

o To safely transport patients

o Provide support to patients and relatives.

o Provide support when required to the ward/community Team

o Undertake Cavendish Care Certificate as required

Planning and organisational duties

Provide assistance to patients and relatives according to their individual needs. Support patients with feeding providing education and support Assist registered healthcare professional with skin inspections and catheter care

Communication and Key Working relationships

Maintain accurate and timely records, ensuring all entries are legible, accurate and completed within

defined timescales.

Effective verbal communication with all members of the multidisciplinary team to ensure safe high quality

care is provided to all patients

Provide general non-clinical advice, information and guidance to patients, relatives and visitors Assist with dietary needs of the patients as required Maintain effective working relationships with ward colleagues particularly those highlighted within the

organisational chart above.

Display a pleasant and supportive manor when addressing patients/relatives/carers and colleagues alike Maintain basic administration tasks, answering telephone when required and the taking of messages and

passing on of relevant information



Maintain effective communication skills when liaising with patients, staff and visitors, using tact and empathy

to receive and pass on information ensuring confidentiality is maintained

Patient/Service user related tasks and duties

Work as part of a team delivering care that focuses on the direct needs of the individual Assists with washing, bathing, showering, hair and oral care: Assists with dressing and undressing. Applies lotions and creams appropriately during the provision of skin care. Assists with nutritional requirements Assists with toileting, which may include the use of bedpan, commode or lavatory. Assist in maintaining and monitoring cleaning standards within the clinical area ensuring general

fixtures/fittings and specialist equipment are cleaned accordance with guidelines

Comply with the Trusts Infection Control Policy Ensure sensitivity in relation to the emotional, cultural and religious beliefs/needs of individual patient's

relatives and /or carers.

Responsibility for Finance

Participate in ensuring effective use of all financial resources in providing and delivering an effective service Responsible for maintaining stock control Identify cost savings in order to support the department annual CIP targets Liaise with Estates and Works Departments in respect of all maintenance issues Complete daily checking of equipment and returning of equipment to loan store.

Responsibility for Human Resources

Adhere to Trust policies/ procedures and guidelines Undertake Mandatory Training updates Undertake role specific training for onward development of the role including working towards an apprentice Ensure compliance with Mandatory training requirements in accordance with Trust Policy

Responsibility for Health & Safety

Compliance with the Health & Safety at Work Act 1974 - the post holder is required to fulfil a proactive role

towards the management of risk in all of their actions. This entails the risk assessment of all situations, the

taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of

care for their own personal safety and that of others who may be affected by their acts or omissions.

All staff have a duty of care to safeguard and protect vulnerable adults, babies and children Awareness of the Trust vulnerable adult and Child Protection Policy/ Guidelines

Responsibility for Teaching

Provide advice and give support to adults and relatives in relation to health promotion. Act as a role model and participate in the support during training of other healthcare assistances.

For further details / informal visits contact:

Name

Jennifer Chandler

Job title

Unit Manager

Email address

Jennifer.chandler@wsh.nhs.uk

Telephone number

01284 713032



Person specification



Education and qualifications



Essential criteria

Maximum score 6



NMC Registration



BLS & ILS trained



Preparation for Mentorship



Desirable criteria

Maximum score 2



A1 Assessor course



Experience and knowledge



Essential criteria

Maximum score 14



Willingness to share knowledge



Awareness of current political/professional issues



Demonstrates awareness of the 6C's, Trust values and Patients First Service Standards



Demonstrates an awareness of the importance of keeping the clinical environment safe and clean



Knowledge of the Data Protection Act



Previous acute experience within the NHS



Demonstrates experience managing deteriorating patients



Desirable criteria

Maximum score 2



Previous acute experience within the NHS



Skills and abilities



Essential criteria

Maximum score 26



Excellent interpersonal and communication skills



Ability to work under pressure



Ability to work to clear guidelines and within role boundaries



Proficient IT skills



Communicates clearly in writing, verbally and using the telephone



Accurate with attention to detail



Proficient in accurate, objective documentation and clinical hand- over of patients



Able to recognise and manage deteriorating patients and to escalate concerns



Knowledge of Ambulatory Care Centre and clinical pathways



Cannulation competent



Venipuncture competent



Proficient with E-Care



IV Drug administration trained



Desirable criteria

Maximum score 2



Knowledge of Ambulatory Care same day emergency care Centre and clinical pathways



Personal qualities



Essential criteria

Maximum score 12



Team worker, who is able to prioritize effectively



Flexible approach to working hours and duties



Awareness of own limitations



Ability to use initiative, referring key decisions as appropriate and understanding aim limitations



Attention to detail



Polite, respectful and professional attitude and behaviours towards staff members, patients and relatives