Job Description

Who are we
OCC Engineer - Operational Control Centre
Go-Ahead London
Engineering expertise. Real-time decisions. Network-wide impact.
We're looking for an experienced bus engineer to join our Operations Control Centre (OCC) as a technical specialist supporting the live London bus network.
This is not a workshop role. You'll be the engineering expert at the heart of operations -- diagnosing faults remotely, guiding controllers and drivers, and making fast, safe decisions that keep services moving.
If you enjoy problem-solving under pressure and want to influence outcomes across the entire fleet, this role offers something genuinely different
What you'll be doing

• Providing real-time technical assessments of on-road breakdowns and vehicle defects
• Using Geotab, Tranzaura and live data to diagnose faults and assess risk
• Deciding the right response: remote reset, driver instruction, roadside attendance, recovery or vehicle swap
• Acting as the engineering authority within the Control Centre, advising iBus Controllers and operational teams
• Speaking directly with drivers -- giving clear, calm technical guidance
• Liaising with garages and roadside engineers to ensure smooth handovers
• Identifying repeat faults, trends and reliability issues to support continuous improvement

What we're looking for
Essential

• Strong engineering knowledge across modern bus fleets (including hybrid and electric)
• Proven diagnostic skills and confidence making decisions remotely
• Experience using telematics or inspection systems (Geotab, Tranzaura or similar)
• NVQ Level 3 / City & Guilds Level 3 (or equivalent)
• Excellent communication skills and the ability to stay calm under pressure
• Flexibility to work shifts (weekends, Bank Holidays)

Desirable

• Control Centre, command or incident-response experience
• PCV licence (or willingness to obtain)

Why this role?

• Work at the centre of live operations, not just one garage
• Use your engineering expertise to influence network-wide outcomes
• Fast-paced, varied work -- no two shifts are the same
• A clear step into a specialist, high-trust engineering role

Skills Required