Job Description

Working in conjunction with the Associate Divisional Director you will develop and maintain client relationships for Mendip Vale Occupational Health (MVOH). Delivering high standards of customer care for patients, service users and clients, understanding their needs and operating in accordance with operational guidance. The post holder will provide administrative and project support to the Associate Divisional Director, MVOH and wider Surgery team. The Administration Officer will develop good working relationships with: Patients, service users and customers GP, nurses and other surgery staff Other providers who work with the Surgery and MVOH Key Responsibilities: To support the Associate Divisional Director in the delivery of safe, efficient and cost effective responses to patient, service users and client requirements.



Develop and maintain customer relationships for MVOH as advised by the Associate Divisional Director. Respond to sales enquiries by post, telephone, email and personal visits as advised by the Associate Divisional Director. Ensure all clients requests such as PPRAs are actioned within required timescales. Control all client files and related admin to required quality standards and in line with information governance and DPA regulations.



Contribute and maintain SEQOSH accreditation by ensuring all processes meet required standards Maintain accurate records. Other Responsibilities: To understand performance targets and KPIs and ensure line manager is aware of any issues. To manage MVOH clinical resources and work allocation in the most effective way. To support the Associate Divisional Director investigations into complaints, concerns and incidents, working with the Associate Divisional Director to resolve them in effective and timely way.



To assist with the business development strategy for MVOH and the Surgery. To support change to both the service and the structure of MVOH and the Surgery To undertake any other duties commensurate with the post holders role as agreed with the Associate Divisional Director. Attending training and events organised by the Surgery or other agencies, where appropriate.