Job Description

Position Overview:

D4Health is seeking a dedicated and detail-oriented

Occupational Health Administrator

to support our growing list of clients to whom we provide a nationwide occupational health service. This is a varied and dynamic role which would suit you if you are looking for variety and a fast-paced role which offers the opportunity to be involved in all areas of the business.

Key Responsibilities:

Administrative Duties:

Responding to emails, answering phone calls, reviewing and producing medical reports and maintaining accurate records and logs, ensuring appointments and reports are processed within agreed timescales.

Client Relationship Management:

Build and maintain strong relationships with existing and new clients, understanding their needs, maintaining accurate records using a CRM system and ensuring exceptional service delivery.

Supplier Relationship Management:

Building and maintaining strong relationships with our suppliers, reviewing clinician applications and onboarding new clinicians and suppliers.

Customer Service:

Ensuring customers receive an excellent level of customer service in every interaction, dealing with queries, and going the extra mile to ensure we win and retain customers.

Sales & Onboarding Support

: Supporting the sales team to drive sales by supporting with new customer onboarding and welcome calls, and setting up new clients accurately on our systems, whilst liaising with the sales team to discuss customer feedback and service issues.

Qualifications/Requirements

Educated to at least GCSE level including at least a C in Maths and English. role. At least 3 years' experience in a customer service or administrator role. Proven track record of success in previous roles, preferably in the healthcare industry. Strong written and verbal communication skills, with ability to articulate themselves clearly and build rapport easily. Excellent organisational, prioritisation, time management and problem-solving abilities. Ability to work independently and collaboratively in a fast-paced environment. A positive, can-do attitude with the ability to problem solve and adapt to changing circumstances. Proficiency in Microsoft Office suite including Excel, Word and Outlook High-level of computer literacy with ability to learn new systems quickly

About D4Health:

D4Health, part of the D4Group is a leading provider of occupational health services to the transport and logistics sector and is part of a wider group of private healthcare companies. We are a strong and growing business with some significant national businesses amongst our clients, and we have bold ambitions to become one of the largest occupational health providers in the UK.

Why Join Us:

Opportunity to work for a market leading company in the healthcare industry. Genuine opportunities for career progression at a company with a track record of internal development Competitive salary (Reviewed annually) Employee benefits package including Employee Assistance Programme and Employee Discount Scheme. Additional annual leave increasing in-line with years of service Collaborative and supportive work environment. Continuous learning and professional development opportunities.
To apply, please submit your cv and cover letter detailing your relevant experience and qualifications. We look forward to welcoming you to our team!

Job Type: Full-time

Pay: 24,239.64 per year

Benefits:

Additional leave Company pension Employee discount Free parking Health & wellbeing programme On-site parking
Ability to commute/relocate:

Telford TF1 6QJ: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

Administrative: 3 years (required)
Work Location: In person

Expected start date: 22/09/2025