Job Description

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. You can visit for advice on accessibility support.
If you're ready to make a real difference, we'd love to hear from you!
Vacancy Details
Duration: Permanent.
Location: This role is based in Glasgow St Vincent Street or Perth.
Band & Salary: (Band 4b) 35,582 - 42,218
Brief Description
In this role, you will lead a team of Medical Coordinators across regional Occupational Health locations. You will ensure the effective and professional delivery of a high-quality national Occupational Health service for Network Rail. The successful candidate will demonstrate strong leadership skills and the ability to engage and collaborate with key stakeholders at both regional and national levels, driving service excellence and consistency across the network.
About the role (External)
About the team..
The team drive continuous improvement by handling customer feedback, overseeing compliance, and coordinating resources and operational workflows. Together, they uphold high standards of safety, quality, and professionalism to deliver a consistent and effective Occupational Health service across the Network Rail network.
What does the average day look like?
As our Occupational Health Service Delivery Manager, you'll play a key role in keeping our people safe, healthy, and supported. Leading a dedicated team of Medical Coordinators, you'll make sure high-quality occupational health services are delivered seamlessly across the country.
No two days will be the same. From resolving national escalations to analysing clinic performance and shaping improvements, you'll be at the heart of a service that underpins the wellbeing of thousands of colleagues. You'll collaborate with internal teams, external suppliers, and senior stakeholders - building strong relationships that help us deliver the best possible outcomes.
This role is about more than managing operations; it's about driving innovation and continuous improvement. You'll listen to customer feedback, spot opportunities to enhance service delivery, and develop cost-effective solutions that make a real difference.
You'll also take ownership of critical processes - from risk assessments and compliance to equipment maintenance and national health surveillance programmes. With live IT platforms at your fingertips, you'll oversee planning, resourcing, and reporting to keep services running smoothly.
If you're motivated by impact, thrive in a fast-paced environment, and want to shape how occupational health is delivered on a national scale, we'd love you to join us.
Who are we looking for?
The ideal candidate will have proven experience in Occupational Health or Operational Management, ideally with a relevant qualification. You'll have strong customer service skills and a deep understanding of occupational health services, alongside a track record of successfully managing teams. You are confident in influencing senior stakeholders, handling sensitive conversations, and applying sound judgment in complex operational settings.
Essential Criteria

• Successful experience and/or professional qualification in an Occupational Health or Operational Management role.

• Excellent customer service and service delivery skills, ideally within an Occupational Health environment

• Proven experience of successfully managing a team

• Demonstrable knowledge of the definition, purpose and key functions of an occupational health service

• Proven ability to influence and negotiate up to a senior level

• Demonstrable experience of handling sensitive and/or high-stake conversations

• Demonstrable experience of managing complex diaries using digital scheduling systems

• Demonstrable experience of applying sound judgment in managing operational service delivery within a healthcare or occupational health setting

• Proven computer literacy with proficiency in Microsoft Office software

• Knowledge and understanding of handling special category data under GDPR including confidentiality

• Willingness and ability to travel within the regional area, as required, to support service delivery

Please see attached job description for full details.
How to apply (External)
Additional Information...
Closing date: 29th September 2025. However, early application is advised as we reserve the right to close the advert early based on application volumes.
Next Steps: Interviews will be held w/c 6th October 2025, depending on business requirements.
If you require any support with your application, please for contact details.
All offers of employment are conditional upon satisfactory completion of pre-employment checks.
Some of our great benefits:
? Flexible/hybrid working arrangements considered.
? Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

Skills Required