Job Description

Job Introduction

From 1 December 2025,

our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing.

The pay range for this role will be 31,537 - 36,363 p.a. from 1 December 2025.

You can also find out more about the new terms and conditions that we are introducing on our careers site on,

'More than just a job' brochure

Role Purpose

To assess the needs of vulnerable adults with sensory loss.. To ensure that the provision of equipment, adaptations, advice support and all other services required to meet identified needs is arranged and reviewed in an efficient, sensitive, and cost-effective manner.

Main Responsibilities

Carrying out needs led assessments, implementation, commissioning, ordering, monitoring and reviewing care and support plans and service provision, including the supply and installation of equipment and adaptations. After a period of induction and training, taking responsibility for workload cases, which will entail visiting clients within the community setting, liaising with other staff in Acute and Primary Health Care, adult social care and Provider Organisations to ensure that identified needs are being met in the most effective way possible. After training, providing advice, support and information to clients, their families and carers, members of the public, and other professionals, about all aspects of service provision for adults, including attendance at public promotional events. To contribute to the Unit's objective of ensuring the provision of high quality, cost effective services to vulnerable adults living in BCP council. To undertake such training as may be required to ensure that the duties of the post are carried out efficiently and effectively. To maintain essential records of work done, and to provide information for statistical, financial, and planning purposes. To input and access information on Unit computer databases. To undertake such other duties as may be required from time to time commensurate with the level of the post. To actively partake in regular supervision. To comply with all decisions, policies and standing orders of the Council and any relevant statutory requirements, including the Equality Act, the Health and Safety at Work Act and GDPR.

For an informal discussion about this role please contact Gwyn Davies at gwyn.davies@bcpcouncil.gov.uk

The Ideal Candidate

You will need good organisational skills to manage a varied individual caseload undertaking assessment and support planning. You will be mainly responsible for the supply and installation of specialist equipment for people with hearing difficulties but also setting up packages of care that involves communication support either commissioned or through Direct Payments. You must be able to prioritise your work daily.


You will need to be confident with the use of basic IT systems and inputting of data. In addition, you will need to demonstrate effective verbal and written communication skills and an understanding of the importance of multi-disciplinary working on application and at interview.



If you are enthusiastic, have good people skills and enjoy a challenge, then this could be the ideal position for you. The Sight and Hearing Team are a small, developing and highly supportive team, committed to delivering quality services to the population in the BCP Council area. The successful candidate can expect to receive regular 1:1 supervision, full induction programme and specialist training in British Sign Language and Deaf Blind assessment. There may also be future opportunities to apply for a Rehabilitation Officer for the Visually Impaired (ROVI) Apprenticeship which involves study at Birmingham City University.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive - Join BCP Council


At BCP Council, we're not just building a workforce--

we're transforming how we recognise and reward our people.

From 1 December 2025

, we're proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.


Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it's flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we're excited to welcome new colleagues into a Council that's evolving to meet the needs of both our workforce and our communities.


Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)

Be the difference - Join an organisation that values you


More About us | Working for BCP

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the or Role Profile for more details.