Job Description

About Morton House and Hart House

Located in the heart of Luton,

Hart House

and

Morton House

are professional, modern business centres that provide flexible workspace and a welcoming environment for a variety of occupiers. Hart House is a beautifully restored Grade II listed building, combining character with high-quality amenities. Just across the road, Morton House offers contemporary office space with excellent facilities.

Both sites are hubs for local businesses and community activity, and the Front of House team plays a key role in creating a positive and professional first impression for all visitors and occupiers.

Role purpose

As FOH Building Host, you'll deliver excellent customer service to occupiers and visitors, manage the front desk, and support daily building operations. Acting as the "eyes and ears" on-site, you'll assist the Facilities team, report issues, and help maintain a smooth, welcoming environment.

The role includes light physical tasks like setting up meeting rooms (moving chairs/tables) and regular use of stairs. You'll also support community engagement by helping deliver events and activities that enhance the occupier experience.

Overarching objectives

Delivering inclusive and exceptional experiences to all our occupiers and visitors by always anticipating their needs, and approaching them proactively and energetically Working positively as a member of the team: communicating effectively, helping team mates out, sharing workload and remaining flexible to the changing needs of the operation. Being punctual. Keeping yourself informed with information and completing all company trainings.

Key responsibilities

Provide a warm, professional welcome to all occupiers, visitors, and stakeholders. Manage front desk operations to ensure consistent, high-quality service. Build strong relationships with occupiers, service partners, and client teams, encouraging clear two-way communication. Act as the main point of contact on-site, staying informed about the building, its operations, and occupiers including the Facilities Management Co-Ordinator (who isn't on site every day). Always keep the front desk area presentable and professional. Support the rollout of new training and technologies to enhance service delivery. Respond promptly to occupier requests or issues, resolving or escalating as needed. Manage post and courier deliveries efficiently. Identify and report building issues, following through using the appropriate systems and following them through to completely via the relevant project lists/FM package. Liaise with contractors and engineers, maintain progress logs, and manage access. Support property viewings and marketing activities. Set up meeting rooms (light furniture moving required) and ensure readiness. Use stairs regularly as part of daily duties across both buildings.

Community and Engagement

Develop strong knowledge of the local area and create a guide to nearby amenities. Plan and support initiatives (e.g., pop-ups, competitions) to enhance occupier experience. Engage with the local community to explore beneficial partnerships and event opportunities. Keep occupiers informed through newsletters, emails, and digital app updates. Track and report on engagement activities to ensure continuous improvement.

Required knowledge, skills, experience, and behaviours

Strong customer service and communication skills, with the ability to stay calm under pressure. Confident building relationships with stakeholders and supporting occupiers effectively. Eager to learn about building operations and act as an informed point of contact. Proficient with standard office software and able to learn site-specific systems (e.g., Nexudus, Sky Visitor, Net2). Good written English for newsletters, email updates, and digital communications. Comfortable with light manual tasks (e.g., moving furniture) and using stairs daily. Team player with a proactive, service-driven approach and commitment to improvement. Willing to train as a Fire Warden and Emergency First Aider and complete other role-relevant training.

About Ethos Farm

We put people at the heart of every great experience.

Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA.

We take pride in the fact that we're always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.

Our values are:

We work together We deliver the best for our clients, customers and each other We deliver extraordinary service We inspire and leave a brilliant impact We see opportunity We find solutions to exceed expectations We are inclusive and kind We value the contributions and part we all play We have fun We raise smiles and love what we do.

Working

We're a certified Great Place to Work You'll be provided with a uniform at no cost to you You'll get paid holiday There's opportunity to work overtime subject to operational demand We offer award winning learning and development to all our people You'll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money: our financial wellbeing tool to help you plan and manage your finances We run numerous recognition schemes and team events.
Thank you for your interest in this role and Ethos Farm.

We look forward to receiving your application. All applications will be reviewed, and we will contact you with an outcome.

The contract is 20 - 25 hours per week, working Monday to Friday excluding Bank Holidays with shift pattern 08:00 - 13:00 and 13:00 - 18:00. There is the opportunity to work overtime subject to operational demand across both Hart House Business Centre and Morton House

Job Types: Part-time, Permanent

Pay: 13.65 per hour

Expected hours: 20 - 25 per week

Benefits:

Company pension Financial planning services Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Experience:

Front desk: 2 years (preferred)
Location:

Luton LU2 (preferred)
Work Location: In person

Application deadline: 13/07/2025
Reference ID: LTNOEH