Job Description

Administrator - Support Staff

Role Purpose

The Administrator will play a vital role in supporting the Call Handling and Frontline Support teams by managing incoming communication, responding to client/referral partner queries, and ensuring efficient administration of client records and processes. You will be responsible for maintaining accurate documentation, handling incoming calls and emails, and supporting the smooth delivery of services to vulnerable clients seeking legal assistance (e.g., in relation to Non-Molestation Orders).

Key Responsibilities

Respond to

email enquiries

from clients, referrers, and partner organisations in a timely and professional manner. Answer

incoming phone calls

, taking messages or directing calls as appropriate. Support the

Call Handling Team

by managing documentation requests, general admin support and assessing client's grounds/merits to pursue civil protective injunctions. Maintain and update client records and case notes on internal systems. Monitor inboxes and distribute queries to the appropriate team member or department. Track and log key information such as referral dates, follow-up deadlines, and document submissions. Assist with preparing standard email templates, referral forms, and data entry tasks. Ensure internal systems are kept accurate and up to date to support smooth case progression. Provide general administrative support across departments as needed. Help create a seamless and supportive experience for clients from first contact onwards.

Skills & Requirements

Strong

administrative

and

organisational

skills. Excellent written and verbal

communication skills

. Empathetic, calm, and professional when dealing with sensitive or vulnerable clients. Proficient in using email, document management tools, and case management systems. Ability to manage multiple tasks and prioritise under pressure. Attention to detail and commitment to maintaining accurate records. Previous experience in an administrative or customer service (preferred). Willingness to learn and support colleagues in a collaborative environment.

What We Offer

Full training and onboarding tailored to the legal support environment. A supportive and collaborative team culture. Opportunities for

professional growth and development

. The chance to

make a real difference

in the lives of clients experiencing domestic abuse and other challenges.
Job Type: Full-time

Pay: 24,420.00-35,810.38 per year

Work Location: In person