Job Description

About Us

RatchetStrapsUK Ltd is a small, friendly, and fast-growing company specialising in high-quality ratchet straps and load-securing products. We pride ourselves on excellent customer service and reliable support for our customers across the UK. We are now looking for a dedicated Office Administrator to join our team and help keep our operations running smoothly.

Role Responsibilities

Answer incoming phone calls and provide professional, friendly customer service

Raise invoices accurately and keep internal systems up to date Process and take customer payments Handle customer enquiries by phone and email Maintain organised filing and office records Support colleagues with general administrative tasks Assist with any other duties needed to ensure efficient office operations
About You

We're looking for someone who is:

Confident, polite, and comfortable speaking with customers Highly organised with excellent attention to detail Competent with computers and general office software Quick to learn new systems and procedures Reliable, punctual, and able to work independently Previous administration or customer-service experience is desirable but not essential
What We Offer

A supportive and welcoming team environment Full training on our systems and processes Opportunities to learn new skills and grow within the company Free on-site parking (if applicable)
We work Monday- Friday 8am-4pm

28 days paid leave including 8 bank holidays

How to Apply

Please send your CV and a brief cover note to [roy@ratchetstrapsuk.co.uk]

or apply directly through [indeed].

Job Type: Full-time

Pay: From 27,000.00 per year

Benefits:

Free parking On-site parking
Work Location: In person