Job Description

This position is for an Office Administrator.

R J Lifts

not only prides itself as being a UK leader in the lift and escalator industry

but is the only UK Lift Company which is EOT Employee-Owned Trust.

General Description:

The overall responsibility of the Office Administrator is to effectively and efficiently manage the deployment of our Lift Service & Repair Engineering Team to ensure completion of servicing lifts within our client portfolio.

This is a pivotal role which involves regular contact with engineers, management teams, clients and other functions within our Business.

This is a fast paced role where you will be required to work on multiple projects in a client driven, results orientated environment.

Reporting into the Department Manager you will drive change and suggest new ideas and drive a 'customer-centric' culture within the operational service teams, as well as creating a fun working environment with good staff retention.

You will be a confident personality and be able to analyse and interpret data well. Your role will involve:

Delivery of Breakdown and Service departmental key performance indicators and service levels - ensuring a high customer care culture at times Scheduling the field engineers Manage all enquiries Constantly reviewing and suggesting improvements to the customer service journey to improve the experience for customers and to drive profitability and growth Ensuring compliance to procedures all times Updating Client Portals
You will have the following skills/experience:

Exceptional organisational and planning skills

Commitment

Experience of planning jobs (preferably from within an engineering background but not required)

The ability to learn complex processes

Change management

Strong communication and analytical skills

Ability to identify problems and inefficiencies and to develop and push through solutions & improvements

Project management skills

Working with CRM systems & IT packages

Scheduling external works

Hours:

37.50 per week - Monday to Friday (Typically between 8.00 am and 5.00 pm)

Holidays:

22 days a year + UK Bank Holidays

This is an excellent opportunity to join this fast-growing well-respected lift services company

RJ Lifts is an Equal Opportunity Employer. RJ Lifts does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to 23,809.50 per year

Benefits:

Casual dress Company events Free parking On-site parking Profit sharing
Education:

GCSE or equivalent (required)
Experience:

customer service: 2 years (required) dispatch / planning resource / coordinating: 1 year (preferred)
Work Location: In person