Job Description

Job Purpose

Reporting to the Commercial Manager you will be responsible for supporting the general running of the business in terms of office functions and customer experience.

The role will encompass most areas of the business and as such, you will have cross-functional skills to enable you to act as a key point of contact for colleagues and customers.

A more detailed breakdown of the job functions are listed below for guidance.

You may also be given projects from the management team that will benefit the company and our customers, resulting in improved services and profitability.

Accountabilities and Responsibilities

General

Taking calls from customers and colleagues.

Job Entry - using our internal MIS System to raise jobs that have been won.

Communicating with customers in a pro-active way.

Data Entry - using our internal MIS System for quote generation.

Updating CRM system and ensuring up to date information is held.

Retrieve previous job bags for manufacturing process.

Project work.

To ensure you work to ISO procedures.

To review performance with the Commercial Director through regular meetings.

To follow the principles of the company 'Charter'.

General office duties.

Any other reasonable request from a Director.

Compliant with H&S practices.

IT

To produce reports and presentations using word, excel and power point when required.

To use the company e-mail system in accordance with our company policies.

To utilise the MIS system to maximum advantage and make improvements to this.

To identify and develop new ways of working to improve communication internally and externally.

Communication

To communicate with all members of staff when required.

To be an active member of the commercial team.

To regularly meet with other management and colleagues to enhance business performance.

Health and Safety/Environmental

Ensure you comply with the requirements of the company Health & Safety Policy.

To continually improve the safety record by addressing both physical safety issues and employee safety behaviour.

To ensure that all accidents are reported using the company accident reporting documents

To maintain and improve on housekeeping in all areas.

Take appropriate action where there is a failure to maintain the standards outlined in the Health & Safety Policy.

Set a personal example in matters of health, safety, welfare, fire prevention, and environmental issues.

To ensure that wastes are kept to a minimum and are recycled where possible with the aim of 'zero to landfill'

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Benefits:

Company pension On-site parking
Education:

GCSE or equivalent (preferred)
Work Location: In person