Job Description

Are you passionate about helping people and making a genuine difference?

As Office Administrator, you'll support the smooth running of our telecare service by maintaining secure customer records, assisting commercial and operational teams, and acting as a first?line contact for customer enquiries. This role is an excellent entry point into the workforce, offering hands?on experience in organisation, communication, and day?to?day office operations. It's also well?suited to those needing flexibility, with structured part?time hours that can fit around existing commitments while still providing valuable professional development.

Key Responsibilities

Accurately gather and enter customer data into a secure telecare system Maintain spreadsheets and customer records in line with data protection standards Prepare and send customer information packs Manage incoming and outgoing post Upload, organise, and maintain information across internal systems Handle general administrative tasks, including document handling and data entry Support basic financial administration and record?keeping Liaise between the commercial team and the account manager Provide first?line response to customer enquiries Support day?to?day administrative needs across departments Complete all tasks accurately and within required timeframes

Skills & Attributes

Strong organisational skills and excellent attention to detail Clear, confident communication with a professional, supportive approach Competent with data entry, spreadsheets, and general office software Able to work independently and as part of a team Reliable, accurate, and committed to maintaining confidentiality and high?quality service

Why Work With Telecare24?

Work-Life Balance

20 days holiday (pro rata) plus

1 extra day for every full year of service

All bank holidays off

No weekends

- Monday to Friday only

Early finish every Friday

Birthday leave

- enjoy an extra half?day to celebrate

Benefits & Perks

Casual dress code Company pension scheme Employee discount for friends and family Health & wellbeing programme (for you and your partner) Team social events, charity initiatives & celebrations Employee recognition schemes Certified training courses to support your development Referral programme

What Our Team Says

"You're more than a number here - you're an individual with real value."
"The team spirit is amazing. Everyone lifts each other up."
"Telecare24 genuinely supports work-life balance. I feel seen and appreciated."

Ready to Join Us?

If you want to be part of a company where your voice is heard and your contribution truly matters, we'd love to hear from you.

Apply today and start your journey with Telecare24.

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Benefits:

Additional leave Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Transport links
Work Location: In person