Job Description

Role overview

To provide administrative support to the Transport Department, ensuring the smooth running of daily operations. This role assists with driver paperwork, scheduling, compliance tasks, and general office duties to help the transport team operate efficiently and safely.

Key Responsibilities

Transport Administration duties

Maintain accurate records of driver hours, vehicle logs, delivery notes and PODs.

Input data into transport management systems (TMS) and update daily schedules.

Support with planning driver routes and workloads under supervision.

Monitor driver check-ins and departures as well as reporting any delays or issues.

Compliance & Safety

Support the collection and filing of compliance documents (licences, training records, tachograph data).

Ensure vehicle maintenance documents are up to date and schedule routine services/MOTs.

Report any missing documentation or compliance risks to the Transport Manager.

Customer & Driver Support

Answer phone and email queries from customers and drivers

Provide ETA updates and pass information between the transport team and clients.

Assist drivers with paperwork queries and issue replacement documents when needed.

General Office Duties

Filing, scanning, data entry, printing and maintaining organised records.

Maintain office supplies and assist with basic reception duties.

Support other administrative tasks as required by the Transport Manager.

Skills & Competencies Required

Strong attention to detail and accuracy.

Good organisational and time-management skills.

Clear communication skills (written and verbal).

Basic IT skills (Excel, Word and email).

Ability to work in a fast-paced environment and handle multiple tasks.

Team player with a proactive and positive attitude.

Experience & Qualifications

Previous admin experience is desirable but not essential.

GCSE level or equivalent in English and Maths.

Any experience in transport/logistics is an advantage but not required, training will be provided.

Working Hours & Reporting

Typically full-time (e.g., Monday-Friday, 8:00-4:30) -- can be adapted.

Reports to: Transport Manager

Job Types: Full-time, Permanent

Pay: 24,420.00-28,000.00 per year

Work Location: In person