Job Description

We are seeking a fulltime Customer Engagement Administrator to engage with and support our customers.

The role is for a

temporary

period of 2 months, which may be extended for a further month. It is office based and located just minutes from Harrow on the Hill station.

This is a busy role and the primary responsibility is to respond to inbound emails (approx 200 per day) received from our clients customers.

It is critical that these communications are dealt with professionally and in a timely fashion.

We focus on helping our customers and treating them with fairness, understanding and empathy.

Your role is to help support our customers with queries and help them to achieve the best outcome by establishing their financial circumstances in order to negotiate repayment plans, which are both sustainable and affordable.

If you possess these qualities, please apply today to become part of our growing team.

The successful candidate should have:

Experience in an administrative role Excellent MS Office skills Excellent typing speed Meticulous with excellent attention to detail Strong numeracy skills Strong communication skills and able to communicate professionally, effectively and clearly Self-motivated with the ability to work on their own initiative Ability to prioritise work to meet deadlines An understanding of TCF and FCA would be advantageous
What we offer:

Salary up to 24,200 to start Holiday entitlement increase with service Company Pension programme (subject to eligibility) FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and wellbeing support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of wellbeing content related to sleep, mental health, fitness and nutrition among other topics Life Assurance protection Supportive environment
ACT promotes an inclusive and equal opportunity policy and is committed to treating all candidates fairly and aims to attract the best candidate for the job based on merit and suitability for the job.

Job Types: Full-time, Temporary, Fixed term contract

Pay: From 24,200.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Health & wellbeing programme Life insurance Sick pay
Schedule:

Monday to Friday
Experience:

Administrative: 1 year (required)
Work Location: In person

Application deadline: 19/05/2025