Job Description

About Us:

We provide tailored insurance solutions designed to meet the unique needs of every client, while delivering an exceptional customer experience. Our unwavering commitment to service excellence has earned us long-standing relationships built on trust, giving our clients peace of mind year after year.

The Role:

This role is suitable for someone who enjoys variety within their role and who has strong organisational skills and excellent attention to detail. You will support both the accounts and sales teams, assisting with financial reconciliation, managing payments, coordinating insurance quotations, and liaising with insurers to ensure deadlines are met. The role requires clear communication, teamwork, and the ability to manage multiple priorities effectively.

Pay Structure:

26,000- comprising a basic salary of 25,000, an annual bonus of 1,000.

Duties

Assist the accounts team in reconciling insurer statements and matching payments. Process client refunds and oversee all outgoing payments accurately and promptly. Develop and maintain strong relationships with strategic partners, through effective written and verbal communication, and customer service. Communicate with insurers to obtain quotations and ensure all required information is accurate. Work closely with team members to prioritise client cases and meet agreed deadlines. Maintain clear, accurate records of all financial transactions and correspondence. Support the wider team with administrative and operational tasks as required. Stay updated on industry trends, regulations, and product knowledge to provide accurate information to clients.

Requirements

Previous experience in an administrative, office support, or accounts role (insurance industry experience desirable but not essential). Strong numerical and organisational skills, with excellent attention to detail. We are not a client facing office, so being a confident communicator with professional telephone and written communication skills is essential. Ability to manage workload effectively in a busy environment and meet deadlines. Proficient in Microsoft Office (particularly Excel) and comfortable learning new systems. Ability to work independently as well as part of a team in a fast-paced environment. A proactive and adaptable team player with a positive, solution-focused attitude.
This is an excellent opportunity to join a growing company where your contribution will make a real difference. If you take pride in your work and want to be part of a positive, customer-focused team, apply now to be our Office Administrator.

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension On-site parking
Work Location: In person