Job Description

About KOICOMS

KOICOMS is a Glasgow City Centre based business services company, supporting SMEs across the UK with essential commercial services including card payment services, waste, utilities, telecoms and related solutions.

We are looking to recruit a

strong, reliable Office Administrator

to support

customer onboarding, customer service and day-to-day office administration

, and to act as a key support function to management and the Director.

This role is important in helping clear backlog, keep customers informed, and ensure services are managed properly.

Key Responsibilities

Customer Service & First Point of Contact

Acting as the first point of contact for customers by phone and email Handling customer enquiries, service requests and follow-ups Keeping customers updated throughout onboarding and service changes Logging issues and ensuring follow-up through to resolution

Customer Onboarding

Supporting onboarding of new customers Processing customer orders and service information Coordinating with suppliers and internal teams to progress onboarding Ensuring customer records and documentation are complete and accurate

Office & Administration

Managing daily administrative office duties Updating social media posts Supporting management and the Director with administrative coordination Writing email correspondence Maintaining filing, scanning and record-keeping systems Managing and sorting shared email inboxes and correspondence General office ad hoc duties

Finance & Invoicing Support

Producing consolidated monthly invoicing Supporting invoice queries and account follow-ups

Systems & Skills Required

Essential

Previous experience in a busy office administration role Confident using Microsoft office, Word, Excel and Outlook Confident using Gmail and shared inboxes Experience using invoicing or accounting software Experience using CRM systems Strong organisational and communication skills

Desirable

Experience in customer onboarding or customer service roles Experience supporting management or directors Experience in waste, B2B/B2C utilities, or service-based businesses

Pay & Progression

Full time office based role 12.30 - 12.40 per hour DOE (starting rate) 40 hours per week, Monday to Friday Business Hours, No weekends Opportunity for progression and pay review after 6 months based on performance

How to Apply

Please apply with your CV.

Job Types: Full-time, Permanent

Pay: 12.30-12.40 per hour

Expected hours: 40 per week

Benefits:

Company pension
Experience:

Office administration: 2 years (preferred) Customer service : 2 years (preferred) Credit control / Invoicing : 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person