Job Description

Administrator

(Customer Service Coordinator out of hours)

Gravesend

Salary 28,000

Full time | Permanent | Tuesday - Friday 18:00 - 06:00

Have you got strong customer service skills?

Would you describe yourself as a hard-working individual who likes to get stuck in?

We are recruiting an Administrator to join the team, within the Gravesend area.

This role will involve handling incoming telephone calls from drainage engineers, customers, and colleagues.

In return, we are offering a basic salary of 28,000 and various company benefits including pension contribution and 20 days holidays + bank holidays.

Duties for the Administrator role will include:

Handle incoming telephone calls from drainage engineers, customers, and colleagues Deal with a busy shared inbox, dealing with all emails in a timely manner. Log new job requests onto internal job management systems and client portals. Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests. Provide on-site support and assistance to drainage engineers as needed. Advise clients on the most effective solutions to their issues. Manage and resolve customer queries efficiently. Close completed jobs on the system, ensuring all details are accurately recorded.

The ideal Administrator must be experienced within:

Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role. Excellent communication and organisational abilities. Strong administrative skills with a high level of attention to detail. Proficient in Microsoft Office, particularly Word and Excel Confident verbal and written communication skills You must hold a Full UK Driving Licence
Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Work Location: In person