Job Description

Office Administrator - Full Time - (40 hours) or Part-Time (Min of 24 hours)

Due to our continued growth, we have a new full time or part-time administrator position within our Resolve Medicolegal Team.

About Resolve Medicolegal

Since 2012, we have been providing the highest quality personal injury and clinical negligence expert medical reports to solicitors in Scotland. We are passionate about what we do, and have over 100 medical experts from all specialities, and a network of over 250 solicitors across the whole of Scotland.

About This Role

This role is focused on customer service and administration. In this role, you will carry out various administrative duties in respect of all the cases, including logging medical records, checking cases in, making appointments and speaking with lawyers and clients. You will also be required to work as part of a team with our other case administrators, in cases involving multiple disciplines of medical experts to ensure smooth progress of each case.

This is a busy and exciting role, where duties are diverse and no two days are the same. You will liaise regularly with lawyers, medical experts and the pursuers, both over the phone, by email and in writing. Whether attending meetings, processing expert medical reports or simply following up information, and arranging appointments, you will need to show a sensitive approach at all times.

The position is flexible, as a full time ( 5 days, 40 hours per week) or part time (minimum 3 days, 24 hours per week).

In respect of the key skills for this role, these are:

Customer service experience

Excellent written and verbal communication skills

Confident telephone manner

Confident in computer skills

In addition to this, Personal injury work experience would be an advantage but is not essential.

The successful candidate needs to be energetic, personable, have a positive work ethic and attitude, work well as part of a team and will also work confidently and independently in this role.

Training and support will also be provided for this role.

Job Type: Permanent

Pay: From 14.00 per hour

Expected hours: 24 - 40 per week

Benefits:

Company events Company pension Free parking Life insurance On-site parking Private medical insurance
Work Location: In person

Reference ID: RM011025