Job Description

JOB VACANCY - Customer Service Advisor

Based at JS Removals & Waste Management, Loughborough

Pay:

15 per hour

Hours:

Monday to Friday, 9:00am - 5:00pm

Commission Structure:

Available after successful 12-week trial period

About Us

JS Removals & Waste Management is a fast-paced and growing business specialising in asbestos removal, full house clearances, and specialist waste collections across the East Midlands and beyond. We're known for our high service standards, quick turnarounds, and direct communication style. With over 700+ five-star reviews, we've built a solid reputation -- but we're always looking to raise the bar.

We're now seeking a Customer Service Advisor to join our small, tight-knit team in Loughborough to help drive bookings and keep things running smoothly.

The Role

This isn't your typical customer service job.

Your main goal is to convert inbound enquiries into booked jobs -- whether that's a bereavement clearance, garage roof asbestos removal, or a full house clearance prior to sale.

You'll be the first point of contact for customers reaching out via:

Phone Email WhatsApp Text message
You'll guide them through our process, answer questions, and--most importantly--secure the booking.

You'll also handle administrative tasks, such as:

Logging enquiries Updating booking forms Requesting customer information Managing calendars and schedules Sending payment details and deposit confirmations

What You'll Need

Confident communicator who's comfortable speaking with a wide range of customers -- some emotional (bereavement), some blunt (construction), some confused Driven by results -- this role is about converting leads into bookings, not just answering calls Tech-literate -- you'll use Apple Mac systems daily and leverage ChatGPT to assist with replies and quotes Excellent written English -- spelling, tone, and speed matter when handling enquiries across multiple channels Adaptable -- you'll switch between customers, job types, and admin quickly without dropping the ball Comfortable in a small office environment -- just a few of us here, no corporate hierarchy or endless red tape

Commission

After your 12-week trial period, you'll be eligible for commission based on converted bookings -- earnings potential increases significantly for proactive team members who consistently get results.

Ideal For Someone Who:

Has previous experience in sales-based customer service Wants to avoid the chaos of a call centre Enjoys working autonomously and using initiative Has a strong attention to detail and process Understands the importance of speed, clarity, and follow-up

Location & Office Info

Based on-site at our office in Loughborough (LE11) Free on-site parking Small, focused, and friendly team -- everyone contributes, and everyone's impact is noticed

How to Apply

To apply, please send us:

A short covering message outlining why you're a good fit Your CV Confirmation you are comfortable using Apple computers and ChatGPT
Send to:

hello@jsremovals.co.uk

We are actively hiring -- shortlisted applicants will be contacted quickly.

If you're tired of dead-end customer service roles and want to join a company where results matter and effort is rewarded, we'd love to hear from you.

Job Type: Full-time

Pay: From 15.00 per hour

Expected hours: 35 per week

Benefits:

Company pension On-site parking
Work Location: In person