Job Description

Staffing Requirement Proposal

To maintain operational efficiency and reduce risk, I recommend hiring a new team member as soon as possible. While a part-time role could provide short-term relief, the scope of work and strategic needs strongly justify a full-time position.

Key Responsibilities

Database & Systems Management

Review and update customer details across our database, website, and QuickBooks. Ensure timely processing of renewals and maintain accurate records. This has not been done for a long time!

Event & Resource Coordination

Organize events and manage logistics (e.g., ordering ELA-branded pens, notebooks, meter cupboard keys). Coordinate with Exhibitors.

Customer Service

Answer incoming calls and provide first-line support to customers. Send out documents to our landlords. Add Landlords properties to Zoopla and respond to Enquiries Assist with scheduling and follow-up communications. Cover the phones for our weekly meeting.

Marketing & Engagement

Create and schedule social media posts to maintain brand visibility. Add the blog to the website and sort all the Pictures and SEOs etc. Support podcast production and related content creation.

Additional Responsibilities

Process Improvement

Identify inefficiencies in administrative workflows and propose solutions. Assist in implementing digital tools for better task tracking and collaboration.

Community & Member Engagement

Develop strategies to increase member participation in events and online platforms. Manage email newsletters and announcements.

Content Development

Help create promotional materials for events and podcasts. Maintain a content calendar for social media and podcasts.

Preferred Candidate Profile

Must be someone already in the

property/lettings sector

or with strong interest in becoming a landlord. Familiarity with property management processes and customer service in the housing sector would be a plus. OR! Be incredibly good on social media especially Tiktok Creating online content and pushing out on socials.

Why Full-Time Is Essential

The combined workload spans multiple domains: finance, marketing, customer service, and compliance. A full-time role ensures continuity, reduces operational risk, and supports growth initiatives. Part-time coverage would likely lead to delays and missed opportunities.
Salary 18,000 to 24,000 depending on experience

Job Types: Full-time, Part-time, Permanent

Pay: 18,000.00-24,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person