Job Description

Our Mission:

To safeguard Young People from anything and anyone who can harm their welfare.

To support and empower Young People to learn and develop the skills they need to become independent.

To celebrate Young People 's progress by recognising and rewarding their achievements.

We at Serenity Housing Support believe that all Young People's rights & aspirations should inform the shape of service delivery.

Our vision:

Serenity Housing Support is committed to building incredible futures for Young People, empowering and encouraging them to lead successful independent lives

Job Title:

Office Administrator

Salary:

12.21 per hour. Hours to be confirmed

Location:

Head office

Due to the nature of the work for which you are applying, this post is exempt from the provisions of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act (Exemptions) Order 1986 and the Home Office procedures on disclosures of information concerning convictions also applies.

Serenity Housing Support Limited operates rigorous and robust Safeguarding Policies and Procedures. This is an integral part of our services and is of paramount importance to safeguard our children/Young People in our care.

Prior to employment with Serenity Housing Support, we will require confirmation that your national insurance number is correct, that you are permitted to work in the United Kingdom and to see original certificates for all qualifications referred to in your application from (if appropriate).

OFFICE ADMINISTRATOR

JOB DESCRIPTION

At Serenity Housing Support, our success depends on our people, productivity, and procedures. An office administrator is the supportive force driving each of these areas, and we're currently seeking someone to take this one with passion. The ideal professional for the role is a flexible problem solver with superb communication skills with a detail-oriented mindset. The individual should have the skills to work independently and also be a team player. He/she should have prior experience thriving in an administrative capacity in an office environment, although not essential. Multitasking and the unique ability to deftly handle the unexpected are essential qualities to bring to the position.

OBJECTIVES OF THIS ROLE

Ensure general management of the office, overseeing operational efficiency, effective communications, and other types of strategic and tactical planning

Maintain Housing management, including tenancies, contracts and relations, and facilitation of all office functions and services

Act as primary liaison between the company, staff, and office building management, providing information, answering questions, and responding to requests

Oversee and achieve organizational goals while maintaining an efficient, productive, and positively cultured office and employee experience

DAILY AND MONTHLY RESPONSIBILITIES

Warmly greet visitors to our facility; answer and direct phone calls promptly, and maintain office efficiency arranging necessary repairs if needed.

Perform a variety of administrative duties, such as generating emails, letters, spreadsheets, forms; and sorting and distributing incoming mail when needs be.

Copy data from weekly, monthly reports to spreadsheet, Update records and chase staff fro completion of reports.

Assist with billing by preparing and sending invoices; maintain client databases; track accounts; oversee the invoice workflow, and assist in copying and distributing production orders and other internal documents as requested Update spreadsheets used by accounting, production, and field services as requested.
Schedule and track meetings and appointments, and travel arrangements if needs be.

Updating social media, and website on regular basis, and maintaining our social media presence.

To be responsible for the day-to-day management of the office and the development,
implementation and maintenance of office practices and procedures.

To carry out a range of administrative tasks and be able to provide cover for other team members as and when required.

To organise and co-ordinate meetings and training events for the team.

To act as secretary for meetings, organising dairies and taking and distributing minutes.

Maintain strict confidentiality guidelines regarding all clients, conversations and referrals.

Answer informal queries and provide information about Serenity Housing Support services

Abide by the Serenity Housing Support policies and procedures.

Maintain an open and non-judgemental attitude.

Maintain appropriate boundaries always.

To carry out responsibilities with clear regard to Serenity Housing Support Equal Opportunities, Health and Safety, and other relevant employee focused policies and procedures.

SKILLS AND QUALIFICATIONS

Proven administrative experience is Desired but not essential

Superb written and verbal communication skills

Strong time-management skills and multitasking ability

Proficient in Microsoft Office, with aptitude to learn new software and systems

Solid interpersonal skills

High school diploma or equivalent

PREFERRED QUALIFICATIONS

College degree

Previous success in office management

Experience managing budgets and expenses

Experience developing internal processes and filing systems

Comfortable handling confidential information

Ability to adapt to changing situations in a calm and professional manner

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person