Job Description

Job Title:

Customer Service Representative

Location:

Nottingham, UK

Salary:

25,000

Job Type:

Full-time

Reporting to:

Managing Director

About Us

Since 1998, Indus Valley Furniture Ltd has been a trusted independent furniture wholesaler, supplying leading UK retailers such as Furniture Village, DFS, Dunelm, and many more independent customers As our product portfolio continues to grow and evolve, we're looking for a proactive and highly organised

Office Administrator

to join our dynamic team.

What You'll Do

You'll play a key role in delivering excellent service to our retail partners while supporting internal teams to ensure smooth operations.

Your responsibilities will include:

Acting as the first point of contact for clients, providing timely updates on product information, order status, and delivery schedules. Liaising with internal departments including operations, warehousing, and logistics to keep customers informed on stock availability and lead times. Assisting with bespoke orders and supporting new product launches and development projects. Dealing with daily office admin duties & communicating with logistics providers Liaising with the company national sales team & providing support

What We're Looking For

We're after someone who is enthusiastic, solution-focused, and customer-obsessed. You'll thrive in a fast-paced environment and enjoy collaborating across teams.

Ideal candidate qualities include:

Bachelor's degree (preferred but not essential). Strong organisational and time-management skills with the ability to prioritise effectively. Proficiency in Microsoft Office, especially Excel and PowerPoint. Excellent verbal and written communication skills. Confident, professional phone manner and a proactive attitude to problem-solving. Ability to work independently while contributing to team goals. Experience in the furniture or interiors industry is a bonus but not essential.

What's in It for You

A close-knit, supportive team environment with plenty of opportunities to grow. Exposure to international markets, trade fairs, and cross-functional projects. Regular company social events and professional development opportunities. On-site car parking and easy access to the office. The chance to work directly with the MD and influence positive change in a growing business.
Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday
Education:

Bachelor's (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: IV02