Job Description

Description

To assist in the smooth and efficient running of the Cumbria Police Federation Office focusing on customer service for the Police Federation members and our Representatives. To provide pro-active, complex and comprehensive management and support to the branch; office staff, full-time officials Federation representatives, ensuring that all matters are dealt with professionally, discreetly and regarded as confidential. To proactively develop and promote Branch services to members.

Key Responsibilities

Responsible for the maintenance and monitoring of recording system for all correspondence and important, current and frequently used documents. Maintenance of efficient filing, photocopying and shredding. Responsible for the workflow and allocation from members to representatives. Dealing/Liaising with enquiries from Federation Representatives and updating Secretary & Treasurer. Responsible for managing the Branch administration budget i.e. marketing, invoicing of stakeholders and partners. Responsibility for overseeing monthly subscriptions and reconciliation. Management of boardroom room booking and invoicing for external and internal events. Responsible for the development of the Branch database, streamlining and improving processes, managing all the reporting from the database and highlighting any high risks or 'red flags' to the Secretary. Responsible for the development and maintenance of the Web-site. Work in partnership with the Secretary and necessary stakeholders to coordinate a supportive team approach, which meets legislative requirements, focusing on the needs and necessary support of the member. Act as a point of contact for member and stakeholders including Pension providers, other additional service providers, all other resources authorised by the member or Branch Management. Responsible for general administration duties including Group insurance, Travel scheme applications, PTC and NWPBF applications, Pension Dept and payroll. Responsible for the management of maintenance of the branch office. Any other relevant duties as directed by the Branch Secretary.

Skills, Knowledge and Expertise

Previous administration experience. Excellent communication skills, able to build relationships and work as part of a team. Well organised, good attention to detail, demonstrates initiative and able to multitask. Proficient in MS Office suite and experience of working on CRM systems. Professional, courteous and able to work confidentially.

Benefits

We offer multiple benefits to our Branch employees including: hybrid working, competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, onsite parking, employee assistance program, 26 days holiday (increasing with length of service), support for continuous professional development, employee discounts and more....



Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager, on behalf of the Branch.

About Police Federation of England and Wales

The Police Federation of England and Wales is the staff association representing 150,000 police officers and special constables up to and including the rank of chief inspector. We have a statutory obligation to ensure the views of our members are accurately relayed to government, opinion formers and key stakeholders. To ensure this we measure the work we do and what we seek to achieve against our organisational aims and objectives.