Job Description

Job Summary

We are seeking a

highly organised and proactive Office Administrator & Sales Support

person to join our growing renewable energy team. This hybrid role is ideal for someone with strong admin skills and a background (or genuine interest) in plumbing, heating, or renewables. You'll play a key part in keeping the business running smoothly day-to-day -- while also helping manage customer enquiries and supporting the sales process.

Key Responsibilities

Provide general administrative support to ensure smooth daily operations Answer and manage phone calls and email enquiries professionally and promptly Coordinate appointments, site visits, and installations using Outlook and our CRM Organise and maintain digital and physical files, including job folders, contracts, and grant paperwork Support the sales process by handling customer queries, preparing quotes, and processing orders Use Microsoft Office Suite (especially Outlook, Excel, and Word) to streamline documentation and reporting Track the customer journey and follow up on leads and outstanding information Help with light marketing admin such as social media updates or customer reminders (optional) Prioritise tasks using strong time management skills to meet business needs

Experience & Skills

Proven experience in an administrative or coordinator role (ideally in plumbing/heating/renewables) Confident phone manner and strong written communication Proficient IT skills, particularly in Microsoft Outlook, Word, Excel, and cloud storage tools Experience in sales admin or customer service is advantageous Ability to manage multiple priorities and remain calm under pressure Comfortable working independently with a high level of initiative Bonus: Familiarity with BUS grants, heat pump processes, or installation workflows

Interested?

We're flexible on working hours and open to self-employed or PAYE arrangements for the right person.
Email

ben@reformenergyservices.co.uk

with a CV or short message telling us why you're a good fit.

Job Types: Full-time, Part-time

Pay: 15.00-25.00 per hour

Expected hours: 20 - 40 per week

Benefits:

Company car
Schedule:

Monday to Friday
Work Location: Hybrid remote in Tiverton EX16 5BB