Job Description

Customer Services and People Administrator

Location:

Trafford House, Stretford, Greater Manchester

Salary:

23500 - 26,000 per annum (dependent on experience)

Hours of Work:

8:00am - 6:00pm, Monday to Thursday -

4 day working week

Start Date:

Monday 5th January 2026

Contract Type:

Full-time, Permanent

About Us

Kickstart is a social enterprise limited company based in Greater Manchester. We specialise in providing high-quality services to support families, schools and local communities. Our team is made up of dedicated, passionate and highly skilled practitioners who are committed to making a difference. We tailor our services to meet the needs of our customers, partners and stakeholders, and work collaboratively with teachers, parents, children and other organisations to exceed expectations and deliver a first-class service.

Role Overview

We are seeking a highly organised and personable Customer Services and People Administrator to join our team. This is a key role within our organisation, acting as the first point of contact for customers and supporting our internal operations. You will work closely with parents, school leaders, and senior staff to ensure smooth communication and efficient administration across our services.

Key Responsibilities

Manage the office between the hours of 8am - 6pm Monday to Thursday Serve as the first point of contact for customer enquiries, providing professional and friendly support to parents and school leaders. Manage and update the

Kids Club HQ

booking system, ensuring accuracy and timeliness. Maintain and administer the

Breathe HR

software, supporting staff records and HR processes. Manage and oversee the

Microsoft Teams

communication platform to ensure effective internal communication. Take appropriate notes during meetings and circulate relevant actions and timescales to stakeholders. Liaise with Senior Leaders to carry out administrative tasks, including scheduling, data entry, and document management. Support the wider team with general office duties and contribute to a positive working environment. Liaise with external Health & Safety, HR, IT and other specialists to ensure the smooth running of the organisation.

Skills and Experience

Essential:

Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. High level of IT proficiency, including email, data systems, and online platforms. A team-player who can multi-task and thrive in a fast-paced environment. Ability to work independently and manage multiple tasks effectively. Friendly, approachable and confident

Desirable:

Experience using Microsoft Office (Word, Excel, Outlook). Familiarity with AI tools such as Copilot to enhance productivity. Knowledge of the childcare sector. Previous experience in a customer service or administrative role.

What We Offer

A modern and vibrant workplace at Trafford House. Free use of the on-site gymnasium. Free parking at the office. 28 days annual leave including bank holidays. Company uniform provided. Free childcare in any of our settings for children aged 3 to 11. Opportunities for professional development and training. The chance to make a meaningful impact in a growing social enterprise. Staff reward system Company Pension Scheme with Legal & General
Job Types: Full-time, Permanent

Pay: 23,500.00-26,000.00 per year

Benefits:

Casual dress Childcare Company events Company pension On-site gym On-site parking
Work Location: In person