Job Description

Office Administrator / Customer Support (Admin Assistant / Receptionist)

Safeseal Roofing Ltd - Wigan (Ince)

Full-time

On-site

40 hours per week (8am-4pm as standard, flexibility for the right person)

Salary: 12.21 per hour (National Minimum Wage to start, negotiable depending on experience)

Safeseal Roofing Ltd is an award-winning, family-run roofing contractor and proud winners of

Wigan's Trade Business of the Year

. We're a dynamic and fast-growing team with a strong family feel - we look after our people and want them to grow with us.

We are now hiring an

Office Administrator / Customer Support Assistant

(ideal for those with backgrounds in admin, customer service, receptionist duties or office coordination). You'll be based at Safeseal HQ in Ince, Wigan, supporting our Contracts Managers and Estimators with day-to-day admin and customer contact.

Full training is provided --

no roofing experience needed

.

Key Responsibilities

Acting as the

first point of contact

for customers (phone, email, reception/visitors) Providing excellent customer service and resolving basic enquiries Supporting Contracts Managers/Estimators with

administration and office coordination

Booking surveys, appointments and site visits Ordering materials and liaising with suppliers Reception duties, diary management and general office organisation Updating job files, job folders, spreadsheets and internal systems Daily use of

Excel, Outlook, Word and basic office software

General administrative support to keep the office running smoothly

What We're Looking For

Friendly, reliable and confident with customers Strong organisational skills and excellent attention to detail Comfortable using

Excel, Outlook, Word and computer systems

Proactive -- someone who takes initiative and isn't afraid to get stuck in

Able to prioritise tasks and stay calm when it's busy A positive team player who wants to develop within the business Someone who wants to grow with a fast-developing, modern roofing company

What We Offer

National minimum wage

, negotiable based on experience 40 hours per week,

8am-4pm

(with flexibility for the right person) Company phone & laptop provided Free on-site parking at Safeseal HQ 28 days' holiday Full training and ongoing support (no industry experience required)

On-site working for the first 6 months, with flexible working potentially available thereafter as you develop into the role

No two days are ever the same - varied, fast-paced, and rewarding

Clear progression opportunities across the business

A company passionate about developing staff (one of our team recently won Young Roofer of the Year UK*)
A fun and supportive team with a genuine family feel

We are an Equal Opportunities Employer

- we welcome and encourage applicants from all backgrounds, and hiring decisions are based solely on merit, skills and potential

Job Type

Full-time, Permanent
On-site (Ince, Wigan) with potential for some flexible working after successful development period.

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Company pension Employee discount Flexitime Free parking On-site parking
Language:

English (required)
Work Location: In person

Expected start date: 05/01/2026