Job Description

Customer Administrator

Company:

RR Electrical & Solar

Location:

Gwersyllt, Wrexham

Job Type:

Part-time (potential to increase to full-time)

Salary:

10.00-13.00 per hour

About Us

At RR Electrical & Solar Ltd, we are a fast-growing team of professional electricians and solar installers based in Wrexham, North Wales. We provide fully qualified and highly skilled electricians for both domestic and commercial projects across Wrexham, Chester, and the North West.

As accredited solar panel and battery storage installers, we specialise in delivering high-quality solar energy solutions, helping homeowners and businesses transition to renewable energy. With increasing demand for our services, we are expanding our team to continue providing the exceptional service and value that set us apart.

Join us on our journey as we grow and innovate in the electrical and renewable energy industry!

We are looking for a dedicated

Customer Administrator

to be the first point of contact for both new and existing customer enquiries. This role is ideal for someone proactive, organised, and eager to contribute to a growing business.

Key Responsibilities

Act as the first point of contact for customer enquiries via phone and email, ensuring all communications are responded to within the same working day. Maintain and update our CRM system efficiently. Schedule jobs and manage team diaries based on accepted quotations and emergency call-outs. Handle data entry and general administrative tasks. Develop and maintain relationships with key clients, including letting agents, landlords, builders, and merchants. Assist with material allocations, costings, and price reviews as you grow into the role. Adapt to different tasks as needed, ensuring smooth operations across the business.

Requirements & Experience

Proven administrative experience role. Strong customer service skills with a proactive and adaptable approach. Ability to multitask, prioritise workloads, and work under pressure. Excellent written and verbal communication skills. Intermediate IT skills, including experience with Microsoft Office. A flexible attitude with a willingness to take on varied tasks as needed.

Benefits

Company pension Free parking Holiday loyalty scheme

Working Hours

Minimum

20 hours per week

, up to

37.5 hours per week

. Flexible start time between

8:00 AM - 9:00 AM

. Monday to Friday schedule.
This is a great opportunity for someone looking for a long-term position with growth potential. If you're enthusiastic, detail-oriented, and eager to make a difference, we'd love to hear from you!

Job Type: Full-time

Pay: 10.00-13.00 per hour

Expected hours: 20 per week

Benefits:

Additional leave Company pension Free parking On-site parking
Work Location: In person