Job Description

The Yelverton Residential Home are recruiting for an Office Manager. We are a family run home with a friendly team. A good working knowledge of Microsoft Office and previous payroll experience preferred. Attention to detail is key. Duties include; preparing payroll, ordering supplies, invoicing, updating and maintaining our Care Software records, audits and general administration duties. The successful candidate will ideally have experience of working within the care sector, but not essential.

Working Hours for this role would be Monday to Thursday - 08.00 -1600.

30 Hours per week

Responsibilities

All tasks should be carried out in accordance with the Home's policies and procedures.

Answer the telephone and either handle the caller's request or query or direct callers to the most appropriate person.

Take messages for other members of the team and ensure they receive and act upon these messages.

Make appointments over the telephone.

Set up meeting and disseminate information to staff.

Process incoming and outgoing mail.

File correspondence.

Prepare and file service user records.

Ensure service user records are in a good state of repair.

Input data to the home's computer system.

Assist in production of information for audit and inspection.

Maintain communication with family's using email - inform of meetings and changes.

Process changes to residents information on the computer and paper records.

Attend and participate in the home's staff meetings, take minutes and disseminate to staff. Updating Training Matrix and booking Training for staff

Assist with payroll - checking and processing timesheets. Annual Leave management

Data controller for the home - GDPR 05/2018.

Keeping records of Residents finances.

Invoicing residents/families for accommodation fees.

Provide administrative support to other members of the team, such as:

- Rota for staff

- filing

- pulling of records

- word processing

- copying

- faxing

- preparation of documents.

Communication requirements

This job involves telephone contact with professionals and the public, and day-to-day communications with colleagues throughout the team. Therefore the role requires: good telephone manner -- both speaking and listening good verbal communication skills with colleagues clear and accurate written communication (such as message-taking).

Competence and professional development

This role requires the following competence and commitment to continuing professional development (CPD).

Working towards an administration qualification at the equivalent of NVQ level 2 or higher.

Participation in annual appraisal and personal development planning and six-monthly review.

Undertake training and development as agreed with the manager at appraisal and six-monthly

review -- time during the working day will be provided for this.

Job Type: Permanent

Pay: 13.50-14.20 per hour

Expected hours: 30 per week

Ability to commute/relocate:

Yelverton PL20 6DR: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Reference ID: Adm