Job Description

About SLAPSTA

SLAPSTA is a leading design, print, and packaging provider for the CBD and cannabis industry, delivering bespoke solutions from concept to completion. We specialise in custom packaging such as printed mylar pouches, labels, and promotional materials, working closely with our clients to ensure exceptional quality and standout branding. Our team is passionate, professional, and dedicated to helping brands thrive in this fast-growing market.

Position Overview

We are seeking a highly organised, professional, and proactive

Administrative & Customer Service Executive

to join our team. The ideal candidate will have prior experience in administration, or customer service, with exceptional communication skills and the ability to manage multiple tasks efficiently. You will be the first point of contact for our customers -- handling enquiries, processing orders, resolving issues, and supporting the sales process.

This role also involves monitoring and engaging with our social media channels, ensuring our brand is represented professionally online. There is significant opportunity for earning commission on large sales, rewarding high performers for their contributions.

Key Responsibilities

Respond promptly and professionally to customer emails, enquiries, and complaints. Manage incoming customer requests via email, phone, and social media platforms (Instagram, Snapchat, and others). Monitor, respond to, and escalate customer feedback and comments on social media in line with brand guidelines. Prepare and send invoices using company systems. Maintain accurate customer records and order tracking. Support the sales process, identifying upsell opportunities and referring potential leads. Collaborate with the design and production teams to ensure customer orders are processed smoothly and on time. Provide administrative support, including document preparation, file management, and scheduling. Assist with promotional campaigns and customer outreach when required. Keep up to date with industry trends, especially within the cannabis and CBD packaging sector.

Skills & Requirements

Minimum 2 years experience in administration, office work, or sales. Excellent written and verbal communication skills. Strong organisational and multitasking abilities. Proficiency in the The Adobe Creative Cloud Suite or Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) is preferred. Comfortable using and monitoring social media channels for business purposes. Strong customer service skills, with the ability to remain calm and professional under pressure. Comfortable working within the cannabis and CBD industry -- prior knowledge or experience is advantageous. Self-motivated, with the ability to work independently and as part of a team. Attention to detail and a problem-solving mindset.

Benefits

Competitive salary based on experience. Performance-based commission on large sales. Opportunity to work in a creative, fast-growing industry. Ongoing training and development. Friendly and supportive team environment.

How to Apply

If you are a motivated and professional individual who thrives in a fast-paced, customer-focused role -- and you're excited by the cannabis and CBD sector -- we'd love to hear from you. Please send your CV and a brief cover letter outlining your relevant experience to

t

om@slapsta.co.uk

Job Types: Full-time, Permanent

Pay: 12.50-25.00 per hour

Expected hours: 25 - 40 per week

Benefits:

Additional leave Company pension Employee discount Employee mentoring programme Employee stock ownership plan Flexitime Free fitness classes Free parking Gym membership On-site parking Profit sharing Sick pay
Ability to commute/relocate:

Burton-On-Trent DE14 2QD: reliably commute or plan to relocate before starting work (required)
Application question(s):

SLAPSTA is a design, print and packaging manufacterer for the CBD and Cannabis sector. Is this an area you are comfortable working in, and do you have any relevant industry knowledge that could be of benefit to SLAPSTA LTD? This position is for an evening shift (5pm-10pm) - Are you aware of this, and do you have appropriate means to get to and from our premesis each day?
Experience:

Administrative: 2 years (required) Email marketing: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person