Job Description

Job Overview:

We are seeking an experienced, highly organised Office Manager to oversee daily administrative operations and ensure the smooth running of our office. A key responsibility of this role will be managing our Customer Relationship Management (CRM) system to support business operations and client engagement.

You will need to have proven experience as an Office Manager or similar administrative role and a drive to make this role your own, giving input, ideas and strategies to develop the company's systems through to our next stage of growth.

Duties:

Manage and coordinate all aspects of the company's office and administrative staff, activities and operations to secure efficiency and compliance with company policies Act as the primary administrator for the company's CRM system, ensuring data integrity, user support, reporting, and ongoing system optimisation Prepare regular reports on office performance, client activity, and CRM analytics Maintain and manage company accreditations, certifications, and compliance documentation; coordinate renewal processes and ensure timely submissions Develop, implement, and maintain office policies and procedures to improve efficiency Appraise the company's systems of work in relation to office services and implement new, streamlined practices Liaise with clients, suppliers and all staff, including site surveyors and AutoCAD staff to ensure smooth, seamless operations Be closely involved as a senior Manager with the management team and Board of Directors Be a key player in the development and continued growth/ success of the Company Handle phone calls. emails and other forms of communication

Requirements:

Proven experience as an Office Manager or similar administrative role Strong proficiency with CRM systems (e.g., Monday.com, Salesforce, HubSpot, Zoho, or similar) -- administration and reporting experience is essential Excellent organisational and multitasking abilities High level of attention to detail and accuracy Strong communication and interpersonal skills Proficient with Microsoft Office Suite (Word, Excel, Outlook) and other relevant office management software Ability to work independently and proactively in a fast-paced environment

Additional Benefits:

28 days annual leave + Bank Holidays Access to Perkbox - Employee benefits and rewards platform
Job Types: Full-time, Permanent

Pay: 32,000.00 per year

Benefits:

Company events Company pension On-site parking
Schedule:

Monday to Friday
Experience:

Office Manager: 3 years (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Reference ID: Office and Administration Manager