Job Description

Job Summary

FWAG SW provides environmental advice to farmers and partners on a wide range of agricultural and conservation issues. We are seeking applicants for the post of Office and Engagement Assistant to work 22.5 hours per week over 3 to 4 days providing support to colleagues in our admin and communications teams. You will provide efficient member services, manage our membership data and assist with events and communication to retain and grow membership. Furthermore, you will support the development of written materials and digital content to improve stakeholder engagement.?Applicants must have strong written and spoken communication skills and a keen eye for detail.

This post will suit an individual looking to develop a career in engagement/communications and administration, particularly within the environmental sector.

Duties

Support the operations of our regional office and engagement teams Provide telephone and email support to member and client queries Monitor and process emails received into our general information and membership inbox Maintain and monitor our Membership database and deal with queries from members and colleagues regarding new and existing members Ensure that confidentiality and best practice for data accuracy is observed at all times Assist with membership engagement activity including event planning and delivery, newsletters, social media and other activities Assist in forging strong relationships with members and partners, whilst developing skills and communication experience Assist with the delivery of our communications strategy Communicate effectively via email, telephone and in person with clients, colleagues, partner organisations and stakeholders, dealing with queries appropriately and/or directing to the appropriate person Undertake other office duties as required Support projects, team and company events, as required

Skills

Essential:

Educated to A level standard or equivalent Experience of working in a similar role and/or sector Experienced and confident user of MS Office applications, especially Outlook, Excel, Word, SharePoint and social media platforms Strong written and verbal communication skills, with excellent interpersonal skills An understanding of effective social media engagement and event organisation Detailed understanding of what constitutes excellent customer care An understanding of data privacy and processing standards An interest in, and empathy with, environmental, sustainability and conservation issues

Desirable:

Experience using WordPress, Mailchimp and Microsoft Dynamics Experience of organising events or functions Experience in using customer database software Some knowledge of current farming practices and the current political and economic pressures facing the industry
Job Types: Part-time, Permanent

Pay: 15,300.00-17,100.00 per year

Expected hours: 22.5 per week

Benefits:

Additional leave Bereavement leave Casual dress Company pension Cycle to work scheme Flexitime Free parking Life insurance Sabbatical Sick pay Work from home
Work Location: Hybrid remote in Wellington TA21 9JE