Job Description

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then

Citizens Advice Mid Mercia

is the organisation for you

.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

Are you an organised, proactive leader ready to make a difference in a fast-paced, values-driven charity? Due to the continued growth and expansion of our services, we are seeking an

Office and Facilities Manager

to ensure our workplace runs smoothly, safely and efficiently - facilitating the Organisation to help people across South Derbyshire, Derby City, East Staffordshire, Tamworth and surrounding areas to find a way forward.

We are seeking a highly organised individual who thrives under pressure and is accustomed to working in a fast-paced and demanding environment. Proactive and solution-focused, you will be responsible for line managing our administration and reception teams across multiple offices, health & safety, facilities management including ensuring safe issue/return of IT/comms equipment to staff.

apply here:

https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

We're looking for someone who is:

Highly organised, with a proven track record in office and facilities management (ideally in a charity or not-for-profit setting). Experienced in supervising staff and volunteers, with excellent people management and communication skills. Proactive, adaptable, and able to manage competing priorities in a busy environment. Confident in managing health & safety, IT, and facilities issues. Committed to equality, diversity, and the aims and values of Citizens Advice Mid Mercia. Comfortable working collaboratively and supporting colleagues across teams. In possession of a full driving licence and use of own vehicle as the role requires travel across multiple offices, as business need dictates.

Responsibilities / Key Tasks:

Lead on all aspects of office management, including administration, facilities, health & safety, and equipment issue*
Line manage and support administrative staff and volunteers, fostering a positive and inclusive working environment*
Ensure compliance with health and safety policies, conducting regular inspections and risk assessments*
Manage office supplies, equipment, and coordinate repairs or replacements as needed*
Oversee personnel administration, including staff records, holiday/sickness tracking, and support recruitment and induction processes*
Liaise with suppliers and service providers to ensure the smooth running of office facilities*
Uphold the values and principles of Citizens Advice Mid Mercia in all aspects of your work*

What we offer in return:

28 days entitlement

plusbank holidays pro-rata Opportunities for further training and continuous professional development Internal progression opportunities Supportive environment Remote/flexible working opportunities, subject to management approval Paid DBS application, where applicable 5% pension contributions 3 month's full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.

The essentials

Salary: 28,000 to 34,000 (FTE) per annum, dependent upon experience Hours: 37.5 hours per week Location: Role is predominantly office-based and includes travel across all offices (Church Gresley, Derby & Tamworth). Potential for hybrid working, as business need allows. Contract: permanent
Please visit our website to find the

and Person Specifications

for this role and a helpful

Candidate Guide

on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies

To apply

- applications only via our website

Or apply via here:

https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Closing Date:

when a suitable candidate is found

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Job Types: Full-time, Permanent

Pay: 28,000.00-34,000.00 per year

Benefits:

Casual dress Company events Company pension Enhanced maternity leave Health & wellbeing programme Sick pay Work from home
Work authorisation:

United Kingdom (required)
Work Location: In person