Job Description

We are currently seeking an experienced Office Administrator to join our thriving team at NM Services Ltd, a leading service provider of domestic and commercial maintenance and refurbishment projects. As an Office Administrator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.

We're looking for a detail-oriented and customer-focused Office Administrator to support our team in ensuring the smooth running of our head office. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.

Key Responsibilities:

Answering Phone Calls Booking in quotations and planned works with tenants & clients Keeping NM quality management system updated with operatives scheduling and reviewing completed job cards. Building up and maintaining our subcontractor database Ordering materials Liaising with the external marketing team to update the website and co-ordinate social media posts.

Key Skills:

Excellent communication and interpersonal skills. Strong organisational abilities with a keen attention to detail. Ability to manage multiple tasks and prioritise effectively. Experience with a quality management software is desirable but not essential (for example Big Change or Job Logic) Familiarity with customer relationship management (CRM) software is desirable but not essential.

Benefit Package:

Competitive salary of 23,000 - 25,000 depending on experience

21 days annual holiday

Group well-being, including, option to buy further holidays after 6 months of service, free on-site parking and free use of the office gym facilities.

Paid time off to volunteer

Generous Employee Product Purchase Discount Scheme

Opportunities for career growth and development.

Who are we?

NM Services are experts in planned projects, reactive & emergency repairs across the UK.

We are a family run business that offers services to commercial, educational, and domestic properties. Our staff are highly experienced in multi trades to offer an all-round service. Our aim is to be the best as we always endeavour to exceed your expectations and to go the extra mile for our customers and clients.

What Happens next?

If your initial application is successful, you will be contacted by the Recruiter looking after the vacancy or the Hiring Manager. They will discuss the role with you, answer any questions you may have.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company events Company pension Employee discount Free parking Life insurance On-site gym On-site parking Paid volunteer time Referral programme
Education:

A-Level or equivalent (preferred)
Experience:

Customer service: 3 years (required) Administrative experience: 3 years (required)
Language:

English (required)
Work Location: In person