Job Description

About Us

Benjamin Henry Ltd is a growing construction company based in Somerset. We pride ourselves on delivering high-quality projects, excellent customer service, and maintaining a supportive team culture. We are now seeking a

proactive and detail-oriented administrator

to join our team, supporting the smooth running of our office operations and working directly with the Company Director and Project Manager.

Position Overview

This is a varied and hands-on role combining

Office Administration

,

Personal Assistance to the Director

, and

Operational Support

. You'll be the first point of contact for customers, keep the Director's schedule on track, manage essential company records, and ensure day-to-day office operations run smoothly.

Key Responsibilities Communication & Customer Interaction

Handle inbound calls and route them appropriately Make outbound calls to customers for updates, confirmations, and follow-ups Manage inbound emails in the admin inbox, responding or forwarding as required Send reactive and proactive outbound emails to customers, suppliers, and team members Act as the first point of contact for customer queries, including sickness and lateness reporting

Director & Team Support

Maintain and manage the Director's diary, booking appointments and meetings Coordinate scheduling with internal and external stakeholders Chase estimates with the team for approval and agree start dates with clients Manage client communications regarding project start dates, updates, and paperwork

Operations & HR Support

Book staff training and maintain the staff training matrix Support recruitment processes including candidate communication and document handling Maintain feedback forms and support customer satisfaction follow-ups Track and coordinate uniform and PPE distribution/replenishment for all staff

Compliance & Asset Management

Coordinate annual Public Liability and Professional Indemnity insurance renewals Oversee van maintenance including MOTs, services, tax, insurance, and general upkeep

General Administration

Maintain and improve company filing systems (digital and paper) Create and update Excel spreadsheets, Word documents, and reports Prepare quotations, letters, and presentations to a high standard

Requirements

Excellent organisational and communication skills Strong attention to detail and ability to prioritise multiple tasks Confident with Microsoft Office (Excel, Word, Outlook) and other office software Professional and friendly telephone manner Ability to work independently and proactively in a busy environment

Preferred Qualifications & Experience

Previous experience in a construction, building, or trade-based environment desirable Familiarity with diary and inbox management tools (e.g., Outlook, Teams, Google Calendar) Understanding of construction project timelines and terminology is an advantage

What We Offer

A supportive and dynamic working environment Training and onboarding Opportunities to grow within the company Free on-site parking
Job Types: Part-time, Permanent

Pay: 12.50-13.50 per hour

Expected hours: 25 - 30 per week

Benefits:

Additional leave Company pension Free parking On-site parking
Ability to commute/relocate:

Taunton: reliably commute or plan to relocate before starting work (preferred)
Experience:

Office: 3 years (required)
Work Location: In person