Job Description

The Firm

TWM Solicitors is one of the largest legal practices in Surrey, and a leading law firm in the Southeast, with a strong history and heritage. Our specialist teams undertake the full spectrum of legal work, providing quality, practical and cost-effective solutions to individuals, businesses and other organisations. Central to our approach is a commitment to delivering the highest level of client service, working collaboratively across teams and delivering a progressive and modern approach to problem solving. The firm has been independently recognised for excellence by The Legal 500 and Chambers and Partners.

With an emphasis on creating an inclusive and supportive workplace and excellent work life enrichment, TWM genuinely cares about its people, their learning and development and career progression.

Job Summary

We are seeking an Office Assistant/Receptionist to join our team in providing administrative support and ensuring efficient office operations. To assist in the smooth running of the firm by providing a range of support services within the general office function. The Office Assistant/Receptionist reports to the Head of Office at each site but performs tasks for all staff. Those tasks differ from office to office but those listed below are the minimum required.

Role overview

Assist all staff with general office, administrative and archiving duties.

To provide a professional, welcoming, pleasant, accurate and high-quality reception service to clients, suppliers and visitors to the office. The reception function is crucial to the firm's ability to impress clients, whether new or existing. Receptionists are our ambassadors and set the tone for our clients' experience of TWM. They fulfil an invaluable marketing function and can positively affect the fee earning potential of the firm.

Responsibilities

To run the post desk and deal with incoming and outgoing mail and faxes quickly and efficiently. To receive the post, deliveries, payments from clients and miscellaneous items and distribute these items in a timely and appropriate manner. To archive files, maintain and monitor file archiving databases and undertake associated administration duties, including arranging for files to be collected or retrieved from storage as required. Undertake some physical lifting. Photocopying, often in large volumes for court bundles under the pressure of deadlines and to distribute these photocopies appropriately and in a timely manner. Manage stationery stock. Run errands in the town centre. Undertake general administration duties May be asked to undertake some basic IT work, possibly some typing of attendance notes. Make and receive telephone calls, answering any queries helpfully and referring callers to other offices of the firm if required. Puts calls through to fee earner's secretaries if they are unavailable but holds calls briefly if they cannot be taken immediately. Accurately take messages over the telephone and transcribe any messages from the answerphone each morning and deliver the messages accurately to the intended recipient as quickly as possible either by phone or email. Actively promote the firm by delivering good customer care standards. Welcome clients calling for appointments, inviting the clients to wait in the waiting room. Take copies of passports and utility bills from clients calling with identification for Money Laundering Regulation purposes. Keep the reception area and meeting rooms tidy and free from litter at all times. Provide refreshments when asked to do so. Offer a co-operative "can do" and team-oriented attitude and positive attitude to asking for work.

Qualifications

GCSE in Maths and English (A-C) or (9-4) or equivalent

Essential personal qualities, skills and abilities

Proven experience of dealing with clients either face to face or over the telephone Courteous and efficient telephone manner, bright, alert, interested and helpful Professional appearance, including tidy hair, appropriate makeup (where worn) and attired as agreed as appropriate by the firm, including being prepared to wear a uniform Patient and diplomatic manner Flexible, co-operative and a supportive team player Bright and enthusiastic Self-motivated and able to work without close supervision Demonstrates appropriate commercial awareness Is comfortable working in a busy environment and working under pressure Is willing to learn and try new ways of working Able to provide a welcoming environment Skilled in customer care and communication Is attentive when being spoken to, asks questions and seeks clarification where necessary Demonstrable experience of having dealt with difficult situations and customers Able to convey straightforward information clearly and accurately in writing and orally Able to make sound judgements which show an understanding of the boundaries of the post Computer literate Self-motivated Able to work in a discreet and sensitive manner

Desirable skills, knowledge and abilities

Previous telephone switchboard and customer service experience Law firm or professional services experience
Job Types: Part-time, Permanent

Pay: 23,500.00-26,000.00 per year

Expected hours: 30.5 per week

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Cycle to work scheme Life insurance Private medical insurance
Application question(s):

Are you happy to commute to both our Leatherhead and Reigate office?
Education:

Bachelor's (preferred)
Experience:

Customer service: 1 year (required)
Work Location: In person

Application deadline: 31/07/2025
Reference ID: #LC
Expected start date: 01/09/2025