Job Description

Office & Logistics Assistant

Location:?Tunbridge Wells (In-office only)
Job Type:?Full-time, Permanent
Working Hours:?Monday to Friday, 9am - 5pm
Salary:?NMW

Company Overview

Japanese Head Spa Co is the UK's leading provider of authentic Japanese head spa training and high-quality head spa equipment. Based in Kent, we're a fast-growing wellness brand passionate about bringing the Japanese head spa experience to a wider audience. We are now looking for a reliable and proactive?Office & Logistics Assistant?to join our small but dynamic team.



This is a hands-on, varied role where you'll support daily operations across logistics, customer service, and general office administration. You'll be responsible for packing customer orders, coordinating deliveries of larger items (head spa units), and providing excellent support to our customers via phone and email.

Key Responsibilities

Logistics & Order Fulfilment

Pack and prepare customer orders for dispatch Assign delivery routes to drivers for larger product deliveries Coordinate tracked parcel shipments (via Royal Mail or couriers) Keep track of inventory and packing materials
Customer Service

Handle customer queries via email and over the phone Provide professional after-sales support Resolve delivery or order issues in a timely manner
Office Support

Perform general admin tasks (data entry, processing orders, filing) Support the wider team with day-to-day office duties Maintain an organised and tidy work environment
What We're Looking For

Previous experience in logistics, administration, or customer service Confident communicator with a friendly phone manner Strong attention to detail and good organisational skills Comfortable using email, spreadsheets, and office systems Self-motivated, reliable, and happy to work in a small team environment Ability to multitask and stay calm under pressure
Desirable (but not essential)

Experience using dispatch or delivery route software Interest in wellness, beauty, or Japanese culture Experience working in a growing start-up or SME
What We Offer

Monday-Friday schedule (9am-5pm, no weekends) 30 Minute unpaid lunch break. Friendly and supportive office team On-the-job training Opportunity to grow with a fast-expanding brand Staff discounts on treatments and products
How to Apply

Click?Apply Now?and submit your CV along with a brief cover note explaining why you're a great fit for the role.

Japanese Head Spa Co is an equal opportunity employer. We welcome applications from all backgrounds.

Job Types: Full-time, Permanent

Pay: 14,722.50-23,809.50 per year

Benefits:

Employee discount Transport links
Ability to commute/relocate:

Tunbridge Wells TN2 3DH: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Please review our website https://japaneseheadspaco.com/ and be prepared to share your impressions during the interview
Experience:

Customer service: 1 year (preferred)
Work Location: In person