Job Description

Location:

On-site - Hayes, Hillingdon

Salary:

12.50 - 13.50 per hour

Hours:

Monday to Friday, 9:30am - 6:00pm (40 hours/week with 30 minute lunch break)

Contract:

Full-Time, Permanent

We're a 2nd-generation, family-run business with a friendly, down-to-earth team and a supportive environment where people genuinely enjoy coming to work. We're growing, and we're looking for an

Office Operations & Administration Coordinator

to join our team and keep our day-to-day operations running smoothly.

This role is perfect for someone who is proactive, organised, accurate, and happy juggling a variety of tasks. A sense of humour definitely helps -- we have a relaxed, light-hearted office culture -- but professionalism and respect are always at the core of how we work.

What You'll Be Doing

Handling customer emails and incoming phone calls Processing email orders using our bespoke company software (full training provided) Organising paperwork and maintaining well-structured filing General administration tasks to support the wider team Helping keep various areas of the business tidy, organised, and running efficiently Taking initiative and looking for the next task -- not waiting to be told

Key Skills & Attributes We're Looking For

This role has a few

critical

strengths we need:

Exceptional attention to detail

Accuracy is absolutely essential -- especially when processing orders or handling customer information.

Strong spatial reasoning / mental imagery

You should be able to easily interpret dimensions, visualise measurements, and understand paperwork/drawings without difficulty.

Proactive and self-driven

You complete tasks efficiently, then seek out what's next -- you don't wait to be reminded or sit idle.

Willingness to learn

You ask questions, want to understand the "why," and are eager to improve.

Tech comfortable

Confident using computers, email, and learning new systems.

Team-friendly personality

We're a fun team with plenty of light joking and chat throughout the day, but always within respectful boundaries -- you should be comfortable in an informal, friendly environment.

What We Offer

12.50-13.50 per hour (depending on experience) 28 days holiday Workplace pension Ongoing training and development Opportunities to grow within the business Free onsite parking Company events No weekend work - Monday to Friday only Supportive, family-run environment with long-term stability
Job Types: Full-time, Permanent

Pay: 12.50-13.50 per hour

Expected hours: 40 per week

Benefits:

Company events Company pension On-site parking
Work Location: In person