Job Description

Office Operations Manager

Job Reference ID

: Office Operations Manager

Company:

New Age Sports Limited

Location

: Folkestone, Kent (Office-based)

Employment Type

: Permanent, Full-time, 9-5pm, Monday to Friday

Salary

: 35,100 per annum (18/hour, 37.5 hours/week)

Bonus

: 10% of annual salary upon achieving 15% revenue growth targets

Start Date

: Immediate/ as early as possible

ABOUT NEW AGE SPORTS LIMITED

At New Age Sports Limited, we believe in the power of play to unite people of all ages and abilities. We specialise in adapting traditional sports like curling, boccia, and bowls into inclusive indoor and outdoor games that can be played on multiple surfaces. Our mission is to make physical activity accessible to everyone, whether for fun, rehabilitation, wellbeing or competition.

We are a dynamic and growing B2B and B2C sporting goods company operating across multiple platforms including Amazon, eBay, Decathlon, and our direct website Kurling.com. We specialise in delivering quality sporting products through innovative marketing campaigns, lead generation, and exceptional customer service to schools, charities, rehabilitation centres, care homes, and community centres.

As we continue to grow our business and expand our product range both nationally and internationally, we are looking for a dedicated Office Operations Manager to oversee our administrative operations, streamline our processes, build our customer base, and support our ambitious 15% annual revenue growth target in support of our inclusive mission. This is a great opportunity to take a senior role in a developing business with huge potential, and we look forward to hearing from you!

ROLE OVERVIEW

We are seeking an experienced Office Operations Manager to lead and manage the operational side of our business while providing crucial support to our marketing initiatives. The ideal candidate will have significant operational leadership and management experience, a real desire to learn, coordinate and take initiative to improve our sales and service offering.

This role includes overseeing office administration, working with our marketing team, optimising our sales, invoicing and stock management processes. Strong focus on developing customer relations and potential new markets, and building on our brand awareness, communications and marketing content strategies across our multi-platform operations.

We are looking for an individual that understands the importance of creating a positive team culture and has real attention to detail to ensure we provide exemplary customer experience and satisfaction. Strong interpersonal skills are a must, and an ability to adapt communication for different audiences. The role requires someone with resilience and strong analysis and problem-solving capability.

As we develop the business to reach its full potential, we are keen to hear from people that keep aware of digital marketing trends and in the use of enabling technologies, such as AI, and the role such tools can play in augmenting our offer, presence and overall capability to excel within the marketplace.

The candidate will need to demonstrate alignment with our core values of equality, inclusivity, accessibility and fun. This role requires someone highly organised, self-motivated, and skilled at multitasking, with a passion for helping us grow our mission to make sports accessible for everyone.

KEY RESPONSIBILITIES

Team Leadership & Development:

Lead, develop and oversee office administration to ensure efficiency, effectiveness and day-to-day smooth functioning of operations

Supervise, train, and motivate team members to achieve individual and collective performance goals

Conduct regular performance reviews and provide constructive feedback for continuous improvement

Foster a positive, collaborative work environment that drives results and supports our growth targets

Procurement, Stock Management & Supply Chain:

Oversee stock management, including ensuring appropriate inventory levels and coordinating with warehouse fulfilment staff for reconciliation

Identify product needs, evaluate vendors for reliability, quality, cost and capacity, negotiating pricing and contracts, ensuring best value

Build and maintain strong supplier relationships aligning with business goals.

Track and optimise stock movement between multiple locations to avoid shortage, stockouts or excesses holding

Coordinate with fulfilment partners to ensure the effective flow of information between the fulfilment company and the office team to optimise stock handling, and to eliminate bottlenecks and maximise efficiency

Platform & Channel Management:

Working closely with E-Commerce Manager and Marketing Manager, support and manage team with daily operations across multiple platforms including Amazon, eBay, Decathlon, and Kurling.com with a view to expand platform growth

Oversee management of Shopify/ Woo Commerce store optimisation including back operations, plugin management, product catalogues, competitive pricing, and promotional campaigns

Working closely with Marketing Manager to ensure performance metrics and other data insights are leveraged to drive sales and improve customer experience.

Sales and Customer Relationship Management:

Manage day-to-day sales operations, including accurate processing of orders and customer follow-ups

Build strong, long-term relationships with wholesale and retail clients, including schools, charities, rehabilitation centres, care homes, and community centres

Track sales pipelines, identify growth opportunities, and work to enhance customer experience and satisfaction

Ensure that customer feedback is regularly captured and addressed to improve product offerings and services

Develop strategies to expand our customer base in line with our mission of accessibility and inclusion, and present to directors as required

Invoicing & Financial Management:

Oversee the optimisation of the end-to-end invoicing process, including generating, sending, and following up on invoices

Ensure accuracy in billing and payments, keeping detailed records of all financial transactions

Oversee administration to ensure accounts are reconciled, track expenses, and provide accurate financial reports

Manage business operational budgets with strict expense control

Analyse cost-benefit ratios for all operational decisions and improvements

Digital Marketing & Brand Strategy Development:

Working closely with the Marketing Manager, assist in decision-making relating to content optimisation, SEO / AEO / GEO, PPC campaigns, and support development of the company's brand identity and marketing strategy

Support comprehensive email outreach campaigns and social media marketing initiatives across all platforms

Assist in implementing end-to-end CRM and lifecycle marketing strategies focused on revenue and customer growth

Process Improvement & Systems Management:

Identify and implement process improvements to optimise sales, orders, dispatch and invoicing activities

Create and maintain comprehensive standard operating procedures

Develop, monitor and evaluate against key performance indicators preparing detailed reports for management

Record, advise and escalate as required all risks and issues

Compliance & Risk Management:

Ensure full adherence to health and safety regulations across all operational areas

Implement and maintain comprehensive protocols to prevent and address operational risks

Ensure compliance with e-commerce platform policies, regulations, and terms of service

Maintain accurate records and documentation for audit and compliance purposes

Stay current with relevant industry regulations and implement necessary changes promptly

ESSENTIAL REQUIREMENTS

Essential Skills and Experience:

Minimum of 5 years operations experience, with at least 3 years at a senior office or administrative management level role, ideally in a small to medium-sized business Proven experience in a sales environment, managing sales, invoicing, and stock orders Proven experience supervising and developing team members (minimum 5+ people) Proven hands-on experience with sales platforms (Woo Commerce/ Shopify desirable) Experience of data entry is required Understanding of SEO, PPC, and digital marketing campaign execution Experience with CRM systems and customer lifecycle marketing Experience managing multiple sales channels (Amazon, eBay, etc.) alongside direct-to-consumer platforms Experience in analytics of marketing campaign data Knowledge of health and safety regulations in retail/warehouse environments Strong communication and interpersonal skills, with the ability to lead a team and build relationships with clients Excellent organisational skills with attention to detail and the ability to lead and manage multiple projects simultaneously Experience with inventory management and supply chain coordination Budget management and financial analysis capabilities Experience of project management methodology desirable e.g certification (PMP, PRINCE2, or similar) Logistics and fulfilment experience desirable Degree level education or equivalent experience

Personal Qualities:

Passion for equality, diversity, inclusivity and making sports fun and accessible for everyone Proven leadership abilities with experience motivating and developing teams Highly organised with exceptional attention to detail Ability to work independently and manage multiple priorities effectively Strong communication and relationship-building skills Adaptable and comfortable with change in a rapidly growing business Results-focused with a drive to meet and exceed ambitious targets Team player who thrives in a collaborative, close-knit environment Strategic thinker who can balance operational efficiency with business growth Alignment with our core values of equality, inclusivity, accessibility and fun

Technical Skills:

Expert-level proficiency in platform management, customisation, plugins (inventory management) and app integration (Shopify/ Woo Commerce desirable) Knowledge of WordPress environment Proficiency in office software (e.g. MS Office, Xero) and experience with inventory systems and/or warehouse operations is a plus Understanding of SEO tools, PPC platforms (Google Ads), and social media management Experience with CRM systems (HubSpot, Salesforce, or similar) Comfortable learning new software and systems quickly efficiently.

WHAT WE OFFER

Compensation & Benefits:

Competitive salary: 35,100 per annum Performance bonus: 10% of annual salary for achieving 15% revenue growth targets (potential 3,510 annual bonus) 28 days annual leave including bank holidays A Nest workplace pension Professional development opportunities to enhance your skills and career growth

Work Environment:

A dynamic, inclusive work environment with opportunities for creativity, collaboration and personal growth The opportunity to be part of a growing company that is seeking to expand at a national and international level to positively impact lives and communities Lead and develop a dynamic new team from the ground up Direct impact on business success and growth with measurable results Collaborative, supportive work culture with open communication Modern office environment with all necessary equipment provided

Growth Opportunities:

Clear path for advancement as the company expands Cross-training opportunities in different areas of the business Potential for increased responsibilities and senior leadership roles Investment in your professional development and skill enhancement Opportunity to shape company culture and operational standards Direct involvement in strategic planning and business expansion decisions Be part of our mission to make sports accessible to everyone and positively impact communities
Additional Responsibilities: This is not an exhaustive list of responsibilities, and there may be additional duties from time to time as required, such as covering duties for the directors.

Job Type: Full-time

Pay: Up to 35,100.00 per year

Benefits:

Company pension Free parking
Ability to commute/relocate:

Folkestone CT19: reliably commute or plan to relocate before starting work (required)
Application question(s):

Experience of Operations, Sales and Customer Relations
Education:

Bachelor's (preferred)
Experience:

Operations management: 5 years (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

25% (required)
Work Location: In person