Job Description

Oxford Fire and Flood are recruiting an office/claims administrator to join their team based from their office in Adderbury.

Oxford Fire and Flood are part of a nationwide network of franchises providing a complete fire and flood restoration service. We work closely with insurance companies, loss adjustors and the insured parties to organise a suitable recovery plan to restore properties to the highest standards.

The Office/Claims Administrator will work alongside the directors, office manager and a team of Technicians, assisting with various administration tasks.

The duties of the Office/Claims Administrator will include but are not limited to:

Answering phone calls and dealing with enquiries Supporting office manager and technicians during the claims process. Assisting with claim report writing Arranging appointments and assisting with managing the technician diary system Preparation and generation of estimates following assessment by technicians Creating invoices using our claims management system Liaising with customers and insurance providers during claims Establish good relationships with customer, ensuring exceptional standards of customer service are consistently delivered with a caring 'can-do' attitude. Compiling new instructions. Managing ongoing claims Raising orders with suppliers Organising external contractors as required Arranging vehicle maintenance as required Data input, updating claims and recording information in the claims management system. Managing and accepting deliveries/customers goods to storage unit
Skills and qualifications: -

Previous administration experience essential, claims handling experience desirable but not essential Previous experience of using CRM's, database's or claims management systems. Excellent computer skills Excellent knowledge of Microsoft office products including Excel Must have good attention to detail Excellent communication skills and written English skills Must be able to manage their own time effectively. Excellent organisational skills Punctual and Reliable
Quarterly Bonus' available based on completion of KPI's and performance of the business.

Job Type: Full-time

Pay: 26,500.00-28,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company events On-site parking
Schedule:

Monday to Friday
Application question(s):

Do you have previous administration experience? Do you have previous experience within the Insurance sector?
Work Location: In person