Job Description

Responsible to: Charity Services Manager
Hours: 10 hours per week (some flexibility for the right candidate).
Requirements: Due to the nature of the clients we work with, we can only accept applicants who are 18+ years old.

Job Overview

Are you passionate about supporting the most vulnerable in our community? We are seeking a highly organised and proactive individual to provide comprehensive administrative support. The ideal candidate will possess excellent communication skills and a strong ability to manage multiple tasks efficiently. This role is essential in ensuring smooth daily operations and supporting the needs of the executive team. This is a varied and rewarding role that will enable you to make a real difference to the community. This role will combine high level support in office administration, finance, compliance and governance.

Main Responsibilities

Provide high-level administrative support to the Charity Services Manager Proactively manage the Charity Services Manager's diary and priorities Attend key meetings, track actions, and follow up on deliverables Prepare briefing materials, reports and research Assist with document and information management, ensuring version control and accessibility Support governance processes, including policy tracking, and compliance documentation Maintain a central repository of governance documents and ensure accessibility and version control across teams. Collaborate with Charity Services Manager to ensure policies and procedures are up-to-date, legally compliant, and aligned with organisational values. Act as a professional and approachable point of contact for clients, visitors, and external partners. Interact directly with the people we support, demonstrating empathy, respect, and a person-centred approach. Triage enquiries, provide signposting, and facilitate smooth communication between clients and support staff. Take on office facilities management and undertake any other duties as reasonably required. Undertake routine finance activities including accounts administration, payment reconciliation, paying invoices, creating invoices and gift aid administration. Support with the maintenance of accurate records. Plan and coordinate charity events such as Board Meetings, AGM, fundraising events & social events. Undertaking other general administrative duties and social media activities as required.

About you

Proven experience working as a Personal Assistant/Executive Assistant or part of a busy office administration team. Proven experience of providing administrative support on several different projects. Experience in policy development, governance, or compliance within a regulated environment is desirable. Highly motivated, organised who can work effectively with minimal supervision, but who also enjoys being in a team environment. Excellent planning, prioritisation and time management skills, plus ability to respond effectively to changing workloads and priorities. Excellent interpersonal and communication skills. Problem-solving attitude with high levels of flexibility and ability to work through ambiguity. Able to take the initiative and work independently. Experience using finance software such as Xero. Experience using Canva to create reports and presentations.
Job Types: Full-time, Permanent

Pay: 12.80 per hour

Benefits:

Casual dress Company pension Discounted or free food Free parking Health & wellbeing programme On-site parking Store discount
Education:

A-Level or equivalent (required)
Experience:

Xero (or equivalent) : 1 year (preferred) office administration: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person