Job Description

Directorate
Operations
Business Area
QA - NQ
Location
Dalkeith
Grade
5
Salary range
30,595 - 32,758
Type of Contract
Permanent Contract
Part Time/Full Time
Full Time/'Happy to talk flexible working'
Workstyle
Hybrid
Actual Hours
35
Closing Date
03/08/2025
Ref No
6630
Documents
(PDF, 536.18kb)

The Scottish Qualifications Authority is Scotland's national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges and workplaces, not just in this country, but around the world.
We are looking for an Officer to work within the in our NQ Assessment Arrangements team. This role will be ideal for someone who is committed to ensuring fairness for all.
Our team's primary role is to support learners who have additional support needs to access our National Qualifications. We also run a number of processes that ensure equality of access and fairness for learners. To do this we work closely with schools and colleges to understand learner needs and help deliver solutions that support the learner and protect the integrity of SQA assessments.
You will contribute to the effective planning and delivery of a range of these processes; and need to take a customer-centric approach in your work. You will also need to report effectively on progress and escalate concerns. To do this, you must be able to demonstrate relevant experience of:

• Identifying requirements, and prioritising effectively and ensuring that multiple tasks are completed accurately and to deadline
• Supervising and supporting individuals to help them to be effective contributors in the team
• Communicating in writing, or verbally, to a high standard, and being able to respond empathetically to complex information and sensitive situations
• Building and maintaining effective relationships with colleagues and external stakeholders to ensure a high level of customer service
• Contributing to change initiatives in relation to continuous improvement activities and development projects
• Producing documentation to support the effective delivery of procedures

Additionally, you must:

• Be IT literate and willing to learn to operate SQA's internal IT systems
• Ability to manage a varied workload with multiple tasks requiring attention at the same time
• Be able to understand and carry out basic numerical and or financial calculations and analyse data
• Work well in a team, under pressure and in a busy environment

Applicants, as a minimum, should be educated to SCQF Level 6 (Higher/SVQ3) and/or be able to demonstrate direct relevant experience for this role.
SQA offer a fantastic benefits package in return for your talent. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday.
If you think you've got the skills, knowledge and experience required to succeed in this exciting opportunity, please apply.
SQA welcomes applications from every section of the community. SQA has a Gaelic Language Plan and is committed to its purpose.
Tha Plana Gaidhlig aig SQA agus tha sinn a' creidsinn gu h-arachdach agus na h-amasan a tha air cur a-mach sa Phlana Naiseanta don Ghaidhlig.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themself to be disabled and who meets the competency requirements for the post.