Job Description

e are a dynamic and growing housing company based in Birmingham, dedicated to delivering high-quality residential solutions across the region. With a strong focus on efficiency, customer service, and compliance, we are seeking an experienced and highly organised

Office Manager

to oversee the day-to-day functioning of the business and ensure our teams and processes are running at peak performance.

Key Responsibilities:

Lead and manage the day-to-day operations of the business, ensuring all functions run smoothly and efficiently. Supervise and coordinate all departments, including property management, maintenance, customer service, finance, and compliance. Provide strong leadership to staff across all levels, ensuring accountability and performance standards are consistently met. Drive operational excellence through the intense supervision of business processes and continuous improvement initiatives. Develop and implement policies and procedures to streamline operations and enhance productivity. Apply advanced problem-solving skills to quickly address and resolve issues as they arise. Monitor and evaluate performance metrics to ensure operational targets and service levels are achieved. Foster a fast-paced, proactive, and solutions-driven work culture. Ensure compliance with industry regulations and company standards. Collaborate closely with senior leadership to support strategic objectives and business growth.

Requirements:

Proven experience as an Operations Manager or similar leadership role, ideally within the housing, property management, or real estate sector. Strong organisational and planning skills with the ability to multitask effectively in a high-pressure environment. Demonstrated experience managing cross-functional teams and holding staff accountable for performance. Excellent interpersonal and communication skills. High attention to detail and the ability to supervise processes with precision. Exceptional problem-solving skills and the ability to make decisions confidently and quickly. A results-oriented mindset with the ability to adapt to change and drive business improvements. Proficiency in operational software and Microsoft Office Suite. A relevant qualification in Business Management, Property Management, or a related field is desirable.

Why Join Us?

Be part of a growing and ambitious company making a positive impact in Birmingham's housing sector. Opportunity to influence and improve core business operations. Work within a supportive and energetic team. Competitive salary and benefits package.
Job Types: Full-time, Permanent

Pay: 33,000.00-35,000.00 per year

Experience:

Management: 5 years (required) Supported Housing: 3 years (required)
Work Location: In person