Job Description

Company Overview

Established in 2019, Carbon3 specialises in renewable energy, electric vehicle charging and ESG solutions for new build construction and retrofit projects. As experts in our field, we are committed to delivering sustainable solutions while achieving planning and sustainability targets.

We are seeking an experienced and motivated

O&M Manager

to lead our Operations & Maintenance division, covering

Air Source Heat Pumps (ASHPs), Solar PV systems, EV charging infrastructure

, and associated monitoring and back-office functions.

This

office-based role

will be central to developing and managing our O&M operations ensuring all

planned and reactive works

are delivered efficiently, safely, and in line with client expectations. The role will also play a key part in

building and growing the internal O&M team

and managing a network of external service engineers nationwide.

Key Responsibilities:

Planned & Reactive Maintenance

Oversee all planned servicing and reactive maintenance for ASHP and Solar PV systems. Coordinate engineer attendance, parts logistics, and client communications. Ensure all works are completed to the highest standard, within SLA and compliance requirements.

Monitoring & System Performance

Manage monitoring platforms for Solar PV and ASHP systems, ensuring consistent uptime and performance. Identify underperforming systems, diagnose issues, and coordinate corrective actions. Produce monthly reporting on system performance and service KPIs.

EV Charging & Back Office Management

Oversee the EV charging back-office platform, ensuring all chargers are live, monitored, and supported. Handle user management, remote diagnostics, and escalation processes. Work with the projects and technical teams to ensure smooth transition from installation to ongoing maintenance.

Team Development & Leadership

Build and manage a growing team of internal service coordinators and engineers. Recruit, onboard, and manage a network of approved external subcontractors. Implement training and quality assurance processes to maintain consistency and technical standards. Develop a scalable team structure aligned with future O&M growth plans.

Operational Management

Develop and improve O&M workflows, service procedures, and documentation. Ensure compliance with MCS, NICEIC, and Carbon3's internal quality and safety standards. Drive efficiency across scheduling, reporting, and communication between departments. Support budgeting, forecasting, and performance reporting for the O&M division.

Skills & Experience Required:

Proven experience managing O&M operations within the

renewable energy or building services sector

(Solar PV, ASHPs, or EV). - Essential

Working knowledge of monitoring platforms (SolarEdge, SolisCloud, myEnergi, or equivalent).

Strong organisational and leadership skills with experience managing both internal and external teams. Excellent communication and coordination abilities. Strong understanding of planned maintenance, reactive response, and client service workflows. IT-literate with CRM or job management systems experience (e.g., simPRO, ServiceM8, or similar).

Desirable:

Technical background or qualifications in electrical, renewable, or mechanical systems. Experience in developing or scaling a service team. Familiarity with ISO standards, MCS, or NICEIC processes.

What We Offer

Competitive salary (dependent on experience) A chance to shape the future of renewable energy and sustainability. A collaborative environment where innovation is valued.

Career growth opportunities

in a rapidly expanding industry. Competitive salary with attractive benefits. Annual leave 25 days + 8 BH Training & development programs Company EV salary sacrifice scheme Company events On-site parking
Carbon3 is an equal opportunity employer and we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world. We encourage candidates from all backgrounds to apply.

Note: Due to the high volume of applications we receive, only successful candidates will be contacted for further consideration. Thank you for your interest in joining the Carbon3 team!

Job Types: Full-time, Permanent

Benefits:

Company pension On-site parking
Application question(s):

Do you have previous experience managing O&M operations within the renewable energy or building services sector? Do you have working knowledge of monitoring platforms (SolarEdge, SolisCloud, myEnergi, or equivalent) ? Do you have CRM or job management systems experience (e.g., simPRO, ServiceM8, or similar) ?
Work authorisation:

United Kingdom (required)
Work Location: In person