On Call Out Of Hours Helpdesk Operator
Dungiven, NIR, GB, United Kingdom
Job Description
We are seeking a reliable and proactive Out of Hours Helpdesk Operator to support our 24-hour service. This is a home-based role working as part of a rota team to provide assistance and escalation support outside normal business hours.
Working Hours:
Monday to Friday
: From 5:00pm until 8am the following morningSaturday & Sunday
: From 10:00am to the following day(Exact shift pattern will follow a shared rota with other team members.)
Key Responsibilities:
Act as the first point of contact for out-of-hours calls and emails. Log requests, issues, and emergencies accurately in the helpdesk system. Escalate urgent matters to on-call engineers Maintain clear communication and ensure smooth handovers between shifts. Follow company procedures to ensure a consistent, high-quality service.
Requirements:
Previous helpdesk or customer service experience (preferred but not essential). Strong communication skills and a calm, professional manner. Ability to work independently from home. Good IT skills and familiarity with helpdesk or logging systems. Reliable, punctual, and able to work within a rotating schedule.
Benefits:
Work-from-home position Full training provided Opportunity to be part of a supportive and responsive team
Job Type: Part-time
Benefits:
Work from home
Work Location: Remote
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Job Detail
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Job IdJD4308015
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPart Time
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Job LocationDungiven, NIR, GB, United Kingdom
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EducationNot mentioned