Job Description

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The Head of On-Demand Delivery Partnerships & Strategic Operations is a pivotal leadership role responsible for managing and scaling our on-demand delivery (ODD) platform partnerships, including Uber Eats, Deliveroo, Just Eat, and Snappy Shopper.



You will develop and execute a robust external growth strategy while seamlessly integrating ODD opportunities into our internal cross-functional teams. The primary focus is to drive double-digit growth across all platforms, enhance the shopper experience and optimize the full ecosystem, end to end, with a customer-centric approach.

What are we looking for?

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Experience in managing strategic partnerships. Demonstrated success in driving double-digit growth, managing and delivering through cross-functional teams. Experience in change management, organisational agility, and stakeholder engagement. Budget management experience with a focus on ROI and impulse purchase optimisation.

What will be your key responsibilities?

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Partnership Management & Growth Strategy

+ Develop and implement a comprehensive external growth strategy for ODD platform partnerships.
+ Manage relationships with Uber Eats, Deliveroo, Just Eat, and Snappy Shopper, ensuring alignment with business objectives.
+ Drive initiatives to increase platform share, optimize impulse purchase opportunities, and achieve double-digit growth targets.

Operationalization & Cross-Functional Integration

+ Lead the integration of ODD business opportunities into internal teams, including offline customer engagement, store operations and digital marketing.
+ Collaborate with cross-functional teams to ensure a unified approach to the customer journey, with a focus on perfect store principles and availability.
+ Drive operational excellence through content management, titles, and technical execution of ODD initiatives.

Content & Technical Execution

+ Oversee the technical setup and content strategy for ODD platforms, including menu management, product listings, and promotional content.
+ Utilize technical skills to optimize platform performance, content relevance, and customer engagement.

Change Management & Organisational Agility

+ Lead change management initiatives to foster organisational agility and adaptability.
+ Promote a culture of collaboration, innovation and continuous improvement across teams.

What can you expect from Mars?

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Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. * An industry competitive salary and benefits package, including company bonus.